Random Thoughts – Randocity!

How to fix: controllers won’t pair with PS4

Posted in repair, video game console by commorancy on July 19, 2018

Indemnification Disclaimer: By proceeding, you agree that the information contained herein is provided AS-IS with no warranty expressed or implied. You further agree that the article’s author and site owner are providing this information solely to aid in diagnosis and troubleshooting only. You agree that if you choose to undertake repair of your PS4 console, you assume all risk, liability, void warranty and damage. You agree that you (the reader) is solely responsible for any repair or replacement costs at your expense. The author of this article has made every effort to provide this information as accurately as possible. You agree to indemnify and hold harmless the site owner and article author from all claims due to your attempt(s) to repair your PS4 regardless of where the repair information was obtained or as a result of any article inaccuracies. Attempt repairs on your PS4 at your own risk. If you cannot agree to these terms for any reason, do not continue reading.


As a follow-on to my How to pair your PS4 controller wirelessly article, this one talks about a separate but related issue when a DualShock 4 controller refuses to pair or work wirelessly. Let’s explore.

Controller refuses to pair or work

You’ve walked through the steps in the Randocity article How to pair your PS4 controller wirelessly and this doesn’t work. The trouble may not be with your DS4 controller. Start by testing with a second controller. If the second controller also won’t work or pair, this trouble may not be with your controllers.

Instead, you’ll need to look at the possibility the problem is with your PS4. These symptoms include that any DS4 controller won’t work wirelessly and/or that the controller must be extremely close to the unit. This article covers the case when no DS4 controller pairs or works with your PS4. If you find that one controller works, but another one doesn’t, that isn’t the problem described here.

The Problem

There’s a small wire that leads from the WiFi controller to the WiFi antenna in the PS4’s case. On the antenna, the exposed portion of the end of the wire must bridge a small gap between the antenna sides. This small bridged gap is handled by the wire itself with a small blob of solder. If the unit is bumped, jostled or simply gets hot enough, the wire may come loose between the gap. This can cause the WiFi to work sporadically or not at all.

The Solution

Thankfully, there is a fix for this. The ifixit.com site has a reasonable repair guide to walk you through how to fix it.

Before you begin, if your PS4 is still under warranty or you don’t feel comfortable doing repair work, you should contact Sony about repairing this problem to prevent voiding your warranty or damaging your PS4.

Tools you’re going to need

Steps to Fix the WiFi Antenna

  1. Open your PS4 console by removing the rear stickers to expose screw(s), then unscrew screws and lift top off
  2. After top is open, locate screws for the power supply and unscrew them placing the screws aside separately
  3. Carefully unscrew and lift out the power supply (avoid stress on any cables) to expose the antenna wire connector
  4. Disconnect the WiFi antenna wire from the board using ESD-safe tweezers by pulling straight up
  5. Pull the now loose wire free from the chassis, then…
  6. Follow the wire to locate the WiFi antenna in the corner of the PS4
  7. Unscrew and take out the WiFi antenna being careful not to pull the wire loose
  8. Identify the gap between the antenna segments looking for two solder points
  9. Make sure that the antenna wire is long enough to span the gap
  10. Pull the wire to bridge the gap between both both solder points
  11. Solder the wire down on both sides of the gap making sure the antenna wire spans the gap
  12. Reassemble the PS4 in reverse being sure to thread the WiFi wire back through where it was and reconnecting it

For a follow-along visual reference, visit the ifixit.com guide or download the PDF:

The Design Problem

The small gap between the two sides of the antenna is spanned by the wire itself. This wire is fairly fragile and is prone to easily coming loose. The wire may come loose for many reasons. It could be because of an assembly problem. It could be because the solder came loose on its own or from heat buildup. It could be that simply jostling the unit worked it loose. It could be that you dropped the PS4. Whatever the problem, it’s a relatively easy fix.

Notes

The follow-along guide misses a few tools needed for this repair. Please see the above for the full tool reference you will need before beginning. Also, the follow along guide shows pliers being used to pull the antenna loose from the board. Don’t do this! Use ESD-safe tweezers (included with the soldering iron kit listed above or purchase separately) to properly disconnect this wire from the board.

If you don’t feel comfortable opening up your PS4 or performing this procedure, then you should contact Sony to discuss having this repair completed by a Sony repair center. If your PS4 is under warranty, I’d suggest having Sony repair this problem to avoid voiding your warranty by opening the unit.

If you have any questions about this guide, please leave a comment below.

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How to use your PS4’s DS4 controller on Windows

Posted in howto, video game, windows by commorancy on May 30, 2018

HowToBadgeIn a follow-up to the Randocity article How to pair your PS4 controller wirelessly, this article is an extension to explain how to use a DualShock 4 controller on Windows. Since that pairing article shows you how to pair a DS4, this article will show you how to make use of it on Windows.

DS4Windows

You’ll need to download DS4Windows for your system. Note that there are two releases of DS4Windows. One by Jay2Kings which has been abandoned and a newer fork being handled by Ryochan4. You’ll want to get this newer version from Ryochan4. This version is being updated constantly.

Requirements

  • Windows 7 or newer
  • Microsoft .NET 4.5.2 or higher (needed to unzip the driver and for macros to work properly)
  • SCP Virtual Bus Driver (Downloaded & Installed with DS4Windows)
  • Microsoft 360 Driver (link inside DS4Windows, already installed on Windows 7 SP1 and higher or if you’ve used a 360 controller before)
  • Sony DualShock 4 (This should be obvious)
  • Micro USB cable
  • (Optional) Bluetooth 2.1+, via adapter or built in pc (My recommendation) (Toshiba’s bluetooth adapters currently do not work)

Xbox 360 Controller Emulation

This driver works by latching onto the Xbox 360 controller emulation system that’s available as an add-on in Windows 7 or newer. As you’ll note, you’ll need to install the Microsoft 360 Driver if you’ve never used a 360 controller on Windows. If you have previously used a 360 controller or you are using Windows 8 or above, you can skip that installation step.

Downloading DS4Windows

To download the latest version of DS4Windows click through to this link:

Choose the top most release number. As I write this article, that number is version 1.4.119. However, if you’re reading this 6 months from now or later, it will likely have changed. If you’re running 64 bit Windows, download the x64 version. If you’re running 32 bit Windows, choose the x86 version.

After you download it, you’ll extract out the zip file which contains the following files:

filelist

From here, double-click the DS4Windows application icon. Note, Windows may warn you that this application is from an unknown developer, be sure to click ‘Run Anyway’. There’s no way around this issue because this developer has chosen not to code sign this application.

Once you run DS4Windows, you should see a window that looks like this:

ds4windows_installer

Follow these steps:

Step 1: Install the DS4 Driver — Click the Button highlighted in red

step1

Step 2: Install the 360 driver (only needed if Windows 7 or below). Skip this step on Windows 10.

step2

Step 3: Connect your DS4 Controller

step3

From here, you’ll need to choose if you’re going to use this controller via USB cable or via Bluetooth. If you have a USB cable, then follow the instructions at the top of the red box. If you intend to use the controller wirelessly, then follow the (optional) Bluetooth instructions at the bottom of the window above.

If you’ve chosen Bluetooth, then change settings by clicking the ‘Bluetooth Settings’ button and connect the controller to Windows through Windows’s control panel settings. Once you click on Bluetooth Settings, you should see a window appear like:

bt_settings

Make sure Bluetooth is enabled on your computer. Then, click add a new device. From here you should see a window like so:

btdevices

Click on Bluetooth type devices and make sure the controller is in pairing mode. It should show up as ‘Wireless Controller’. Select it and it will pair. After this, DS4Windows will ensure the proper drivers are loaded for this controller. You’ll see a few notifications pop up regarding installation of various controller drivers for this newly found controller.

Step 4 — Finished

step4

Once that’s all complete, you’ll see the DS4Windows main window now looks like this and contains your new controller:

ds4_windows

Your controller’s ID will be different than mine. Note, like the PS4, you can only connect a maximum of 4 controllers using this tool.

Using your new DS4 controller on Windows

After you get your controller set up to this point, you’ll need to select and/or create a profile. A profile maps the controller’s buttons and joysticks to actions on Windows (or a specific game). When you click on the Profiles tab across the top of the window, you can create new profiles or import existing profiles that you’ve downloaded.

I’m still on the lookout for a high quality archive of profiles for specific games. Unfortunately, I’ve not yet found any. For the time being, you’ll need to create your own. Setting up profiles goes beyond the scope of this installation tutorial. However, I will leave you with a few YouTube videos to get you started.

 

 

Note, the above video does not have sound.

 

Jump to 6:53 in the above video to begin the mapping setup tutorial.

Profiles

If I manage to find any preexisting game profiles, I will create a list below of their locations. If you have a specific game that needs a profile, please leave a comment below and I will attempt to locate a profile for you. Note, however, I can’t create any profiles where I don’t have the game installed. The best I can do is look for someone who has already created a profile and point you there.

As always, if this article is helpful to you, please leave a comment below.

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How to pair your PS4 controller wirelessly

Posted in Sony, video gaming by commorancy on July 31, 2015

DUALSHOCK 4[Updated: 5/31/2018] I’ve just written a new article on how to use a DS4 controller on Windows. Check it out. Please also like, comment, share and subscribe.

We all know the drill. You’ve just run out and spent $65 for that new and oh-so-cool camo DUALSHOCK 4 controller for your PS4. Well, now you’ve got to go through that hassle of pairing it with your console. But, why can’t I pair it wirelessly? You can. Let’s explore.

USB Pairing

The Sony recommended procedure of pairing your new controller to your PS4 is by plugging it into the console with the Sony USB cable and powering the PS4 with the power button. While that’s all well and good (or at least so Sony thinks), it’s a complete and utter hassle… especially when you have other controllers already working. If this is your only DS4 controller (i.e., no others working), you have two choices:

  • Pair your new controller with a cable
  • Pair it using flat screen’s remote control using HDMI-CEC (jump to CEC)

If you don’t have a flat screen with CEC or CEC is not enabled, you better go find that USB cable.

However, if you have more than one working controller, you can skip this hassle and go to …

… wait for it …

Wireless Pairing

PS4 DUALSHOCK 4 controllers are bluetooth devices and like all bluetooth devices you can pair them wirelessly. Of course, you can’t pair the device if it is the only device (see above), but if you happen to have other working devices to control your PS4 (like another controller or a media remote), you’re good to go to with wireless pairing.

Before you start this process, go to the PS4’s Settings => Devices => Bluetooth Devices area and leave it on this screen. On this screen you’ll see all your paired devices and this is also where all new unpaired devices will appear. Unpaired devices will have no grey or green dot next to them.

DS4PairingGuideHow to begin? Press and hold the PS button and the sharing button simultaneously. The sharing button is the small black oval button to the upper left of the touch pad labeled creatively enough SHARE. Press and hold the PS and sharing buttons until the lightbar begins to strobe quickly (approximately 3-5 seconds). While it’s quickly double strobing, it’s in the pairing state like any other bluetooth device. If the strobe is a slow on and off, then the controller is trying to connect to your PS4 or PC. This isn’t what you want. If it’s slow strobing, then you’ll need to wait until it stops to try again. Pressing the PS button before the share button could lead you into slow strobing. So, I would suggest pressing and holding the share button slightly before you press and hold the PS button to avoid triggering the slow strobe.

Once it’s double strobing, look at your screen under Bluetooth Devices and look for the DUALSHOCK 4 that has no dot (probably at the bottom of the PS4 screen). Using a working controller or remote, select the new controller and complete the pairing on the next screen.

If you don’t see your DUALSHOCK 4 device in the list, check to make sure the device is still in pairing mode. If not, put it in pairing mode. If it’s still in pairing mode, back out of that screen and then go back into it. This will force a search refresh for new devices. Hopefully it will appear now. If not, move closer to the PS4 with the new controller. If this all fails, use the USB pairing method above… again, time to go dig out that cable.

Once paired, you can now use the controller normally.

Don’t have access to your PS4?

I’ve had a number of comments on this article regarding corruption or rebuilding of a PS4 after a new hard drive insertion. Before you lose access to your PS4 entirely either because you failed to power off the unit properly, because the hard drive failed or because you replaced the hard drive, you should make sure you have some alternative form of PS4 XMB menu control. You have to remember to set this up while you still have a working PS4. You won’t be able to easily do some of these steps after you lose access and cannot find or do not have a proper microUSB pairing cable.

Note, if you are replacing the PS4’s hard drive, setting anything up in advance probably won’t work as the new hard drive will need to be reinstalled with a new operating system. So, any settings will be lost on hard drive replacement… skip down to Wired Controller below or be prepared with a PS4 compatible micro USB cable.

HDMI-CEC (control your PS4 with TV remote control)

Many flat screens today support control of the PS4 through the HDMI cable using your TV’s remote control. This is called HDMI-CEC or simply CEC. You must enable this on both your TV and on the PS4 while you have a controller that works. To enable this on your PS4, go to Settings=>General=>HDMI link and check this box. Now, go to your TV and enable CEC / HDMI Link to control the connected PS4 with your TV’s remote. Not all TV manufacturers call it CEC, some call it something with the word ‘Link’ in the name, but the protocol is standard. Once enabled, reboot your PS4 and then turn your TV off and then on.

Technomancer Screen Shot 7:20:16, 4.52 AM 2CEC control has changed in a recent PS4 system update. When you have CEC enabled, the remote is now considered a controller. Once you flip over to the PS4’s HDMI port on your TV, the PS4 should turn on. Once booted up, the remote control should present as a controller (see screenshot to the right). The screen should show your login ID. Press your ENTER or OK key on the remote to enter into the XMB menu. Apparently, Sony realized this intrinsic problem with CEC and updated the PS4 to now allow the remote control to be recognized as an XMB controller on the bootup screen. What this all means is that you can now fully control your PS4 with your TV’s remote control without needing a DS4 controller at all. With CEC, you can now pair your controller using your TV’s remote through settings. Though, I wouldn’t recommend trying to play games using your TV’s controller.

If the PS4’s screen does not show the login ID panel and simply has the words “Press the PS button to use the controller” in the middle of the screen, the PS4 has not recognized a controller. This can be for several reasons. If you powered the PS4 on before flipping to it via HDMI, the PS4 doesn’t see the TV as the controller. The device that powers the PS4 on is the device presented on the boot up screen. When you use a DS4 to power it on, the DS4 will show as the controller on the boot screen. When you use the the TV to switch to and power on the PS4, the TV’s controller becomes the default on this screen. If you can’t get the TV’s controller to show up at all, then you will need to skip down to the next section for pairing with a USB cable.

As mentioned above, you will need to set CEC up on your TV and the PS4 in advance to use this feature. If you have no functional gamepad controllers, your TV doesn’t support CEC or you haven’t set CEC up in advance, skip to USB pairing.

MicroUSB pairing cable

If you’re looking for something right away, you can stop by a store (or order online) and purchase a microUSB pairing cable. Sony offers an official cable that costs around $10. You can get a cable from the following places:

Wired Controller

If you’ve completely lost control to your PS4 through your Dual Shock 4 and you don’t have any other way to activate a PS button and you can’t seem to get your DS4 controllers paired with a cable, you will need to use a wired controller. There are only a few PS4 wired controllers on the market, but Hori makes a couple of gamepad versions.

While these gamepads are not as full featured as a Sony Dual Shock 4 (i.e., no light bar, no rumble, no speaker, no headset jack, etc), they will at least let you control your PS4 when nothing else will. Amazon also offers a few PS4 wired arcade-style stick controllers that may work. Make sure they have a PS button to launch the PS4’s XMB menu. Also, you will need to double-check that they are, in fact, wired controllers. While most third party controllers are wired, you’ll definitely want to read through the product description in the listings carefully to make sure it doesn’t use a wireless dongle. Though, a wireless dongle may work for controlling the PS4 for a short period of time, they may not work for long gaming sessions as they have tendencies to time out forcing the controller to be reconnected often.

Hori Pad FPS Pro Gamepad

I recently picked up a Hori Pad FPS Plus. This is a very nice controller with the exception of two things. First, the shoulder buttons take getting used to because they are pressure sensitive in a different way from the DS4’s trigger shoulder buttons. Because it takes a different amount of pressure to activate them, it feels different from the trigger controllers on the DS4. Once you get used to the pressure needed for these shoulder buttons, everything else is pretty much spot on including the touch pad. And, I like the reversed placement of the D-Pad and the left joystick (like the Xbox controller). This game pad is also well made and quite light in weight because it doesn’t have the lightbar, rumble or battery. I also like that I can continue to play without worry of running out of battery. The second issue, it won’t turn on the PS4 with the press of the PS button when the PS4 is off. For me, this is only a small problem because I have CEC enabled. Simply switching to the PS4’s HDMI port turns the PS4 on. Otherwise, you’ll need to get up and touch the power button or use a DS4 to turn it on and then use PS button on the Hori to get into the menu (the DS4 controller will automatically turn off when the Hori Pad logs in).

Note that there are other things the Hori Pad doesn’t have, like a headphone jack or a speaker. While I do like the speaker on the DS4, for me it doesn’t ruin the game without it. Yes, it is kind of cool when GTA5’s phone comes out of the DS4’s speaker, but it’s mostly a gimmick.

Dualshock 4 and Computers

Note, you can use this same pairing approach to pair this controller to other operating systems. For example, a Mac or Windows. The trouble, while the DS4 does pair, you still need a driver to map the buttons to make the controller useful. For this reason, it’s not that useful on a Mac yet, but you might try Joystick Mapper. I know the Joystick Mapper devs were working on an update to drive the DS4 controller on a Mac. For Windows, there’s InputMapper that does work.

As for pairing and using it on iOS or Android, it might pair but won’t be useful. Yes, some have managed to pair it, but it doesn’t seem to have any kind of drivers or support. I’d like to see Sony create a PS Vita gaming tablet that fully supports the DS4. That would be the best of all worlds. Skip iOS and Android and go right for a full out Sony gaming tablet. But, Sony definitely needs to get more gaming devs on board to bring the blockbuster titles. But, that’s another topic entirely.

Documentation

While I understand Sony’s reluctance to document a wireless pairing guide like this due to the need for an already working controller, I really don’t like having to locate that special Sony microUSB cable for this process. Not all microUSB cables are equal. If you don’t have the correct Sony PS4 (or compatible) cable, the pairing process above won’t work. Because this cable looks like all other black microUSB cables, you can easily mix them up or lose them. For that $65, I don’t understand why Sony can’t include a 3′ compatible cable in the box with the controller since the PS4 is so finicky about which cable will work.

I also don’t typically leave dangling cables hanging from my console for a variety of reasons including safety. So, locating this special pairing cable is not always quick in my house. I mean, one black cable looks like any other. Sony doesn’t specifically mark the cable well, so digging through a ton of microUSB cables trying to find that special Sony cable isn’t something I want to spend my time doing… especially when I already have a working controller.

When you have at least some kind of a functional controller, wireless pairing is a perfectly acceptable (and more efficient) alternative. Yet, Sony’s site mentions nothing of this process. That’s the reason I document it here.

If this article helped you, please leave a comment below. If you had difficulties pairing your device, please let me know that too.

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