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How to reset Philips Illuminate Lights

Posted in holiday, Household Tips, howto, repair by commorancy on December 1, 2018

img_4242When trying to connect to my Philips Illuminate strand of lights this year, for whatever reason the Philips Illuminate iOS app is no longer finding them. It took me a while to find these instructions to reset the control box. Here’s how I solved the problem. Let’s explore.

Philips Illuminate

This product had great beginnings, but unfortunately Philips has decided not to continue developing and improving either the app or the product. It is an expensive product which required the purchase of a control box and a strand of lights (startup kit)… the control box being the most costly item to buy. Typical strands of LED lights cost around half or less (even cheaper if you pick them up on clearance) compared to the Illuminate strands. However, the Illuminate strands of lights offered chasing lights and many colors, similar to Philips Hue. I think I may have spent $60-$75 or so to buy into the starter kit product with a small strand of lights. Pricey for the strand size. It also offers the ability to chain light strands together making the system expandable.

At the time, I invested into the Illuminate product because Philips had also created the Philips Hue system and I thought they might eventually merge the two product lines together. No such luck. Worse, the light programming options of the strand is far less programmable than one might hope. I was expecting improvements that just never materialized.

Improvements and Features

If you’re just hearing about Illuminate lights this year, then let me explain some of the gripes for this product. While the starter kit does come with the control box, the control box does not offer any kind of networking interface with IFTTT, Amazon Alexa or any other similar control systems. The control box is just a “dumb” box. Its purpose is only to allow for connectivity for the Illuminate app and to provide light effects for the connected strand(s) . The control box has no ability to turn the lights on or off. When power is applied, the lights always turn on.

You can still find the Illuminate lighting on sale at Target. However, the add-on strands themselves cost around $30-$50 per strand. If you need a starter kit, expect to spend about $75 or more.

To add the ability to control the power to the lights remotely, you’ll need to purchase a WeMo smart plug or similar networked plug sold separately. These plugs support Alexa, Apple HomeKit, IFTTT and other networking features. Adding a smart plug lets you control the lights on a schedule via their apps or by voice via a home assistant like Alexa.

Control Box

The control box itself is the heart of this system and allows for WiFi connectivity so the Illuminate app can control the light programming. It also handles the LED light sequencing. When the app was first released, they offered 17 different light patterns which include a variety of chasing options, fading options, twinkling and steady options. Today, we still have those same 17. There is a customize option, but it’s limited to Twinkle, Fade and Chasing.

Unfortunately, the one light programming option I wanted doesn’t exist. Specifically, I want the lights to each change from one color to the next individually and randomly rather than all at once. This one doesn’t exist. A small problem compared to what I faced when attempting to reprogram my strand this year.

For the last two years, I have been able to launch the iOS app and have it find and see the control box just fine on WiFi. For whatever reason, this year it no longer works. As a result, I can no longer program the lighting strand from my phone. I had also lost the instruction guide for this product long ago. Here’s what I saw when I attempted to control my light strand:

img_4243

I’m all, WTF? Rescanning does nothing. As there is no physical reset button on the control box to factory reset with a paperclip or similar method, I had to resort to scouring the Internet to find a solution. Unfortunately, the search engines didn’t turn up much right at the top for how to factory reset the Illuminate lights.

If you have run into the issue where your control box can no longer be found by your iOS or Android app, it’s likely that the control box is not registering itself properly on WiFi. Because there’s no troubleshooting as to why this is happening and after finding the reset instructions, I decided to use the Direct connection approach to control my lights. At least it works for the few times I need to make changes. It’s not handy for the audio/music feature, but it works for the standard light programming.

Resetting the System

To reset a Philips Illuminate control box, you’ll need to perform the following actions:

  1. Turn off or disconnect the power to the control box… wait 3-5 seconds
  2. Apply power to the control box… wait 3-5 seconds
  3. Perform steps 1 and 2 three or four times successively until the light strand begins flashing on and off. This signals that the control box has factory reset and you can stop this process.

If you find that after performing steps 1 and 2 multiple times doesn’t cause the strand to flash on and off, keep performing it until it does. If you can’t get the lights to flash, then you may not be waiting long enough or you are waiting too long between power off and on. Try waiting longer or shorter intervals between power toggling.

Note that factory resetting the device loses its knowledge of any WiFi devices it knew about including passwords. This means you’ll need to set this up again from the Illuminate app (instructions below).

Factory Reset

At this step, you’ll want to make sure you have the Philips Illuminate app installed on whatever device you’re wanting to use to control your lights. For Android, go to Google Play and search for and install Philips Illuminate. For Apple, navigate to the App store and install it. You’ll need this app for the next steps.

Once the control box is factory reset, it no longer attempts to connect to whatever previous WiFi network it once knew. The control box now goes back into initial setup mode and it creates an access point of its own. The new access point SSID will look like PhilipsACCF235B6838 or similar. For this article, I will assume the access point ID to be named PhilipsACCF235B6838. When you are performing this on yours, it will obviously be named something different. You can rename this SSID if you want, but I left it as it is because it doesn’t identify what the product is. It also doesn’t broadcast this SSID very far anyway, which is why you need to be close to it.

If you have installed multiple control boxes all handling different strands of lights around your property, then it would make sense to rename each SSID to a name that identifies which strand it is and where it is located. Renaming in this instance makes sense. For a single control box handling a single strand like mine, renaming is not important.

At this point, you’ll want to open your iOS or Android phone and navigate to the Android or iOS settings area where you can connect to a WiFi access point. Once in settings, wait for your device to scan looking for new access points. Once it finds PhilipsACCF235B6838 (or however yours is numbered), click on the it to connect. Note that you may need to be within a few feet of the control box for this to work. Don’t try to do this from a different room in the house.

Once connected, it will prompt you for a password. The default password is 12345678. Depending on which method you choose to try next will determine if you need to change that password.

WiFi Network Setup vs Direct Setup

There are two ways to go at this point. You can have your Illuminate control box connect to your local WiFi lan network or you can use a direct connection. I couldn’t get mine to connect to my local WiFi network for whatever reason. I think someone has set something up in my complex causing massive interference. I fill in the correct WiFi network details, but the app is never able to find the control box on my local WiFi network. So, I reset it again and this time I chose the Direct connection method to manage the lights. Slightly more of a hassle, but it at least works.

Network Setup

After connecting your phone to the WiFi access point PhilipsACCF235B6838 from your device settings, launch the Illuminate app. Once the app loads, it should find control box, the app may show you the control box screen (below) or it may jump into the setup screen. This screen below is what you should see each time you start the Illuminate app regardless of whether you choose Direct WiFi or connect the control box to your local lan via WiFi.

control-box

If not in the setup screen already, select the menu icon in the upper left of the screen and choose ‘Setup Wizard’. From here you can either setup the device for Direct connection or WiFi lan connection like so:

img_4237

If you want to use a WiFi lan connection, then click CONNECT CONTROL BOX TO LOCAL WI-FI. On the next screen, scroll the screen to find the access point you want to connect to and click it.

Illuminate-WiFi

Next, enter the password for the SSID you’ve chosen.

img_4240-1

Make sure the password you enter is correct. The Illuminate App should verify the correctness of the password you enter in this field, but if the password changes on the access point, it will no longer work. I can’t guarantee that the app will verify the password you enter here, so make sure it’s correct.

If you want to use the direct connect method to manage your light strands, then click USE A DIRECT CONNECTION and then follow the screen prompt that comes next:

direct-connect-control-box

From here, you’ll need to change the password you want to use on your control box going forward. This is the password change screen. It changes the password on the WiFi password you will use to connect to the SSID WiFi access point in the control box. You can also change your SSID for your control box on this screen, but I left mine as it is. After you CONFIRM the password, as the screen states, the control box will restart. Once the control box restarts, you’ll need to reconnect to your Philips SSID via WiFi settings on iOS or Android. You may need to forget the old network as it may have remembered the older 12345678 password. Then, reconnect and enter the new password you just entered in the screen above.

Security Tip: you should always change default passwords included with devices because anyone can easily find the default password on the Internet.

Once your WiFi has connected to the access point, relaunch the Illuminate app and it should take you to the screen that looks like so which should immediately find your control box:

control-box

Click the check box like above and press Enter to manage your light strands like normal.

Failure is not an option

If after going through the above steps to reconnect the control box to your local WiFi network, you find that your Illuminate app still cannot locate the control box on your local WiFi network on startup (what happened to mine), you’ll need to use the direct connection to control your lights. If you cannot connect to the control box after a factory reset, your control box may be damaged.

As always, if this article was helpful to you, please consider leaving a comment and following my blog for future helpful advice. If you could please share this article on Twitter and other social media, it would help me out 👍.

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How to fix: controllers won’t pair with PS4

Posted in repair, video game console by commorancy on July 19, 2018

Indemnification Disclaimer: By proceeding, you agree that the information contained herein is provided AS-IS with no warranty expressed or implied. You further agree that the article’s author and site owner are providing this information solely to aid in diagnosis and troubleshooting only. You agree that if you choose to undertake repair of your PS4 console, you assume all risk, liability, void warranty and damage. You agree that you (the reader) is solely responsible for any repair or replacement costs at your expense. The author of this article has made every effort to provide this information as accurately as possible. You agree to indemnify and hold harmless the site owner and article author from all claims due to your attempt(s) to repair your PS4 regardless of where the repair information was obtained or as a result of any article inaccuracies. Attempt repairs on your PS4 at your own risk. If you cannot agree to these terms for any reason, do not continue reading.


As a follow-on to my How to pair your PS4 controller wirelessly article, this one talks about a separate but related issue when a DualShock 4 controller refuses to pair or work wirelessly. Let’s explore.

Controller refuses to pair or work

You’ve walked through the steps in the Randocity article How to pair your PS4 controller wirelessly and this doesn’t work. The trouble may not be with your DS4 controller. Start by testing with a second controller. If the second controller also won’t work or pair, this trouble may not be with your controllers.

Instead, you’ll need to look at the possibility the problem is with your PS4. These symptoms include that any DS4 controller won’t work wirelessly and/or that the controller must be extremely close to the unit. This article covers the case when no DS4 controller pairs or works with your PS4. If you find that one controller works, but another one doesn’t, that isn’t the problem described here.

The Problem

There’s a small wire that leads from the WiFi controller to the WiFi antenna in the PS4’s case. On the antenna, the exposed portion of the end of the wire must bridge a small gap between the antenna sides. This small bridged gap is handled by the wire itself with a small blob of solder. If the unit is bumped, jostled or simply gets hot enough, the wire may come loose between the gap. This can cause the WiFi to work sporadically or not at all.

The Solution

Thankfully, there is a fix for this. The ifixit.com site has a reasonable repair guide to walk you through how to fix it.

Before you begin, if your PS4 is still under warranty or you don’t feel comfortable doing repair work, you should contact Sony about repairing this problem to prevent voiding your warranty or damaging your PS4.

Tools you’re going to need

Steps to Fix the WiFi Antenna

  1. Open your PS4 console by removing the rear stickers to expose screw(s), then unscrew screws and lift top off
  2. After top is open, locate screws for the power supply and unscrew them placing the screws aside separately
  3. Carefully unscrew and lift out the power supply (avoid stress on any cables) to expose the antenna wire connector
  4. Disconnect the WiFi antenna wire from the board using ESD-safe tweezers by pulling straight up
  5. Pull the now loose wire free from the chassis, then…
  6. Follow the wire to locate the WiFi antenna in the corner of the PS4
  7. Unscrew and take out the WiFi antenna being careful not to pull the wire loose
  8. Identify the gap between the antenna segments looking for two solder points
  9. Make sure that the antenna wire is long enough to span the gap
  10. Pull the wire to bridge the gap between both both solder points
  11. Solder the wire down on both sides of the gap making sure the antenna wire spans the gap
  12. Reassemble the PS4 in reverse being sure to thread the WiFi wire back through where it was and reconnecting it

For a follow-along visual reference, visit the ifixit.com guide or download the PDF:

The Design Problem

The small gap between the two sides of the antenna is spanned by the wire itself. This wire is fairly fragile and is prone to easily coming loose. The wire may come loose for many reasons. It could be because of an assembly problem. It could be because the solder came loose on its own or from heat buildup. It could be that simply jostling the unit worked it loose. It could be that you dropped the PS4. Whatever the problem, it’s a relatively easy fix.

Notes

The follow-along guide misses a few tools needed for this repair. Please see the above for the full tool reference you will need before beginning. Also, the follow along guide shows pliers being used to pull the antenna loose from the board. Don’t do this! Use ESD-safe tweezers (included with the soldering iron kit listed above or purchase separately) to properly disconnect this wire from the board.

If you don’t feel comfortable opening up your PS4 or performing this procedure, then you should contact Sony to discuss having this repair completed by a Sony repair center. If your PS4 is under warranty, I’d suggest having Sony repair this problem to avoid voiding your warranty by opening the unit.

If you have any questions about this guide, please leave a comment below.

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