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Rant Time: SmugMug and Flickr

Posted in botch, business, california by commorancy on November 12, 2018

Flickr2While you may or may not be aware, if you’re a Flickr user, you should be aware. SmugMug bought Flickr and they’re increasing the yearly price by more than double. They’re also changing the free tier. Let’s explore.

Flickr Out

When Flickr came about under Yahoo, it was really the only photo sharing site out there. It had a vibrant community that cared about its users and it offered very good tools. It also offered a Pro service that was reasonably priced.

After Marissa Mayer took over Yahoo, she had the Flickr team redesign the interface, and not for the better. It took on a look and feel that was not only counter-intuitive, it displayed the photos in a jumbled mass that made not only the photos look bad, it made their interface look even worse.

The last time I paid for Pro service, it was for 2 years at $44.95, that’s $22.48 a year. Not a horrible price for what was being offered… a lackluster interface and a crappy display of my photos.

After SmugMug took over, it has done little to improve the interface. In fact, it is still very much the same as it was when it was redesigned and offers little in the way of improvements. We’re talking about a design of a product that started in 2004. In many ways, Flickr still feels like 2004 even with its current offerings.

Status Quo

While Flickr kept their pricing reasonable at about $23 a year, I was okay with that.. particularly with the 2 year billing cycle. I had no incentive to do anything different with the photos I already had in Flickr. I’d let them sit and do whatever they want. In recent months, I hadn’t been adding photos to that site simply because the viewership has gone way, way down. At one point, Flickr was THE goto photo service on the Internet. Today, it’s just a shell of what it once was. With Instagram, Tumblr and Pinterest, there’s no real need to use Flickr any longer.

A true Pro photographer can take their work and make money off of it at sites like iStockPhoto, Getty, Alamy and similar stock photo sites. You simply can’t sell your work on Flickr. They just never offered that feature for Pro users. Shit, for the money, Flickr was heavily remiss in not giving way more tools to the Pro users to help them at least make some money off of their work.

Price Increase

SmugMug now owns the Flickr property and has decided to more than double the yearly price. Instead of the once $44.95 every 2 years, now they want us to pay $50 a year for Pro service.

SmugMugFlickr

[RANT ON] So, what the hell SmugMug? What is it that you think you’re offering now that is worth more than double what Yahoo was charging Pro members before you took over Flickr? You’ve bought a 14 year old property. That’s no spring chicken. And you now expect us to shell out an extra $28 a year for an antiquated site? For what? Seriously, FOR WHAT?

We’re just graciously going to give you an extra $28 a year to pay for a 14 year old product? How stupid do you think we are? If you’re going to charge us $28 extra a year, you damned well better give us much better Pro tools and reasons to pay that premium. For example, offer tools that let us charge for and sell our photos as stock photos right through the Flickr interface. You need to provide Pro users with a hell of a lot more service for that extra $28 per year than what you currently offer.

Unlimited GB? Seriously? It already was unlimited. Photos are, in general, small enough not to even worry about size.

Advanced stats? They were already there. It’s not like the stats are useful or anything.

Ad-free browsing? What the hell? How is this even a selling point? It’s definitely not worth an extra $28 per year.

10 minutes worth of video? Who the hell uses Flickr for video? We can’t sell them as stock video! You can’t monetize the videos, so you can’t even make money that way! What other reason is there to use Flickr for video? YouTube still offers nearly unlimited length video sizes AND monetization (if applicable). Where is Flickr in this process? Nowhere.

Flickr is still firmly stuck in 2004 with 2004 ideals and 2004 mentality. There is no way Flickr is worth $50 a year. It’s barely worth $20 a year. [RANT MOSTLY OFF]

New Subscribers and Pro Features

Granted, this is pricing grandfathered from Yahoo. If you have recently joined Flickr as a Pro user, you’re likely paying $50 a year. 50 US dollars per year, I might add that’s entirely not worth it.

Let’s understand what you (don’t) get from Flickr. As a Pro user, you’re likely purchasing into this tier level to get more space and storage. But, what does that do for you other than allowing you to add more photos? Nothing. In fact, you’re paying Flickr or the privilege of letting them advertise on the back of your photo content.

Yes, you read that right. Most people searching Flickr are free tier users. Free tier gets ads placed onto their screens, including on your pages of content. You can’t control the ads they see or that your page might appear to endorse a specific product, particularly if the ad is placed near one of your photos. Ads that you might actually be offended by. Ads that make Flickr money, but that Flickr doesn’t trickle back into its paying Pro users. Yes, they’re USING your content to make them money. Money that they wouldn’t have had without your content being there. Think about that for a moment.

Advertising on your Content

Yes, that’s right, you’re actually paying Flickr $50 for the privilege of them placing ads onto your page of content. What do they give you in return? A larger storage limit that’s effectively useless? Even the biggest photos don’t take much space… not nearly as much space as a YouTube video. Flickr knows that. They hope us users don’t see the wool being pulled over our eyes. Yet, do you see YouTube charging its channels for the privilege of uploading or storing content? No. In fact, if your channel is big enough, YouTube’ll even share ad revenue with you. Yahoo, now SmugMug, has never shared any of its ad revenue with its users, let alone Pro users. Bilking… that’s what it is.

On the back of that problem, Flickr has never offered any method of selling or licensing your photos within Flickr. If ever there was  ‘Pro’ feature that needed to exist, it would be selling / licensing photos.. like Getty, like iStockPhotos, like Alamy. Instead, what has Flickr done in this area? Nothing.. other than the highly unpopular and horrible redesign released in 2013 which was all cosmetic (and ugly at that)… and that affected all users, not just Pro. Even further, what as SmugMug done for Flickr? Absolutely nothing… zip, zero, zilch, nada. Other than spending money to acquire Flickr, SmugMug has done nothing… and it shows.

Free Tier Accounts

For free tier users, SmugMug has decided to limit the maximum number of uploaded photos to 1000. This is simply a money making ploy. They assume that free tier users will upgrade to Pro simply to keep their more than 1000 photos in the account. Well, I can’t tell you what to do with your account, but I’ve already deleted many photos to reduce my photo count below 1000. I have no intention of paying $50 a year to SmugMug for the “privilege” of allowing them to monetize my photos. No thanks.

If you are a free tier user, know that very soon they will be instituting the 1000 photo limit. This means that you’ll either have to upgrade or delete some of your photos below 1000.

Because the Flickr platform is now far too old to be considered modern, I might even say that it’s on the verge of being obsolete… and because the last upgrade that Marissa had Yahoo perform on Flickr made it look like a big turd, I’m not willing to pay Flickr / SmugMug $50 a year for that turd any longer. I’ve decided to get off my butt and remove photos, clean up my account and move on. If SmugMug decides to change their free tier further, I’ll simply move many of my photos over to DeviantArt where there are no such silly limits and then delete my Flickr account entirely.

If enough people do this, it will hurt SmugMug bad enough to turn that once vibrant Flickr community into a useless wasteland. I believe that outcome will actually become a reality anyway in about 2 years.

SmugMug

This company is aptly named, particularly after this Flickr stunt. They’re definitely smug about their ability bilk users out of their money without delivering any kind of useful new product. It would be entirely one thing if SmugMug had spent 6-12 months and delivered a full features ad revenue system, a stock photo licensing tool and a store-front to sell the photos. With all of these additions, $50 a year might be worth it, particularly if SmugMug helped Flickr users promote and sell their photos.

Without these kinds of useful changes, $50 is just cash without delivering something useful. If all you want to do is park your images, you can do that at Google, at Tumblr, at Pinterest, at Instagram and several other photo sharing sites just like Flickr. You can even park them at Alamy and other sites and make money from your photographic efforts.

Why would you want to park them at Flickr / SmugMug when they only want to use your photos to make Flickr / SmugMug money from advertising on a page with you content? It just doesn’t make sense. DeviantArt is actually a better platform and lets you sell your photos on various types of media and various sizes.

Email Sent to Support

Here’s an email I sent to Flickr’s support team. This email is in response to Margaret who claims they gave us “3 years grace period” for lower grandfathered pricing:

Hi Margaret,

Yes, and that means you’ve had more than ample time to make that $50 a year worth it for Pro subscribers. You haven’t and you’ve failed. It’s still the same Flickr it was when I was paying $22.48 a year. Why should I now pay over double the price for no added benefits? Now that SmugMug has bought it, here we are now being forced to pay the $50 a year toll when there’s nothing new that’s worth paying $50 for. Pro users have been given ZERO tools to sell our photos on the platform as stock photos. Being given these tools is what ‘Pro’ means, Margaret. We additionally can’t in any way monetize our content to recoup the cost of our Pro membership fees. Worse, you’re displaying ads over the top our photos and we’re not seeing a dime from that revenue.

Again, what have you given that makes $50 a year worth it? You’re really expecting us to PAY you $50 a year to show ads to free users over the top of our content? No! I was barely willing to do that with $22.48 a year. Of course, this will all fall on deaf ears because these words mean nothing to you. It’s your management team pushing stupid efforts that don’t make sense in a world where Flickr is practically obsolete. Well, I’m done with using a 14 year old decrepit platform that has degraded rather than improved. Sorry Margaret, I’ve removed over 2500 photos, cancelled my Pro membership and will move back to the free tier. If SmugMug ever comes to its senses and actually produces a Pro platform worth using (i.e., actually offers monetization tools or even a storefront), I might consider paying. As it is now, Flickr is an antiquated 14 year old platform firmly rooted in a 2004 world. Wake up, it’s 2018! The iStockphotos of the world are overtaking you and offering better Pro tools.

Bye.

Reasons to Leave

With this latest stupid pricing effort and the lack of effort from SmugMug, I now firmly have a reason to leave Flickr Pro. I have deleted over 2500 photos from Flickr which is now below 1000 photos (the free tier level). After that, it will remain on free tier unless SmugMug decides to get rid of that too. If that happens, I’ll simply delete the rest of the photos and the account and move on.

I have no intention of paying a premium for a 14 year old site that feels 14 years old. It’s 2004 technology given a spit and polish shine using shoelaces and chewing gum. There’s also no community at Flickr, not anymore. There’s really no reason to even host your photos at Flickr. It’s antiquated by today’s technology standards. I also know that I can’t be alone in this. Seriously, paying a huge premium to use a site that was effectively designed in 2004? No, I don’t think so.

Oh, well, it was sort of fun while it lasted. My advice to SmugMug…

“Don’t let the door hit you on the way out!” Buh Bye. Oh and SmugMug… STOP SENDING ME EMAILS ABOUT THIS ‘CHANGE’.


If you’re a Flickr Pro subscriber, I think I’ve made my thoughts clear. Are you willing to pay this price for a 14 year old aging photo sharing site? Please leave a comment below.

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What does Reset Network Settings in iOS do?

Posted in Apple, botch, business, california by commorancy on October 25, 2018

apple-cracked-3.0-noderivsIf you’ve experienced networking issues with your iPad or iPhone, you may have called Apple for support. Many times they recommend that you “Reset Network Settings.” But, what exactly does this operation do? Let’s explore.

What’s included in this Reset Network Settings process?

This is a complicated answer and how it affects you depends on several factors. What this process does, in addition to resetting a bunch of locally stored device settings on the iOS device itself, it also deletes network settings stored in your iCloud Keychain. If you have only an iPhone and own no other devices (i.e., no iPads, no Macs, no iPods, no Apple Watches, no Apple TVs, nothing else), resetting these settings will likely work just fine for you.

However, if you own or use multiple Apple devices and these devices participate in iCloud Keychain, things can get complicated… very, very complicated. The “or use” statement is the one that makes this process much more complicated. If you have a work Mac computer that’s hooked up to your Apple ID and is participating in iCloud Keychain, performing “Reset Network Settings” on an iPhone can become problematic for your work computer. How? First, let’s find out more about iCloud Keychain.

iCloud Keychain

What is iCloud Keychain? This is an iCloud network service that stores sensitive passwords and credit card information in a secure way. This iCloud service also lets multiple iOS, MacOS, tvOS and WatchOS devices participate and use this data as part of your Apple ID. If you own multiple Apple devices, they can all share and use this same set of sensitive data without having to enter it individually on each device (convenience).

Your iCloud Keychain is specific to your Apple ID which is protected by your Apple ID login and password. The iCloud Keychain was created as both a convenience (all devices can share data), but also secure in that this data is protected behind your Apple ID credentials.

When you “Reset Network Settings” on any iOS (or possibly even MacOS, tvOS or even WatchOS) device and your devices participate in iCloud Keychain synchronization, a “Reset Network Settings” can cause networking issues for all of your devices. Why?

The iCloud Keychain stores WiFi access point names (SSIDs) and passwords. Not only that, it also stores credit cards that you might use with Apple Pay (this becomes important later). When you run “Reset Network Settings” on any iOS device, it will wipe all access point SSIDs and Passwords from your iCloud Keychain.

You might be asking, “Why is this a problem?” This will become a problem for all devices participating in iCloud Keychain. All of your Apple devices share in using this SSID and password data from your iCloud Keychain. This important to understand.  Because of this level of sharing, it only takes one device to learn of an access point for all Apple devices to use that network when in range. For example, if you bring your Mac to a convention and log it into an access point at the convention, your Mac logs this access point data to the iCloud Keychain. Your phone will immediately pick up on this new access point addition and also connect to that access point using the newly stored password as soon as it finds it… automagically.

Likewise, it only takes one device to wipe an access point and all devices lose access to it. It’s a single shared location for this networking data. One device adds it, all can use it. One device deletes it, all devices forget about it. Is this a good idea? You decide.

Reset Network Settings and Multiple Devices

Here’s where things get complicated with iCloud Keychain. If you are having network troubles with your iPhone, you might be requested by Apple Support to “Reset Network Settings”.

If all of your MacOS, tvOS, iOS and WatchOS devices participate in iCloud Keychain and you actually perform “Reset Network Settings” on your iPhone, it will wipe not only the current access point, but every access point that every device is aware of. It returns your network settings on iOS (and in iCloud Keychain) to a clean slate to start it over. It does this to try and clear out any problematic network settings. It also deletes known access points from the iCloud Keychain. This wipes access to this data for ALL of your Apple devices, not just the one you performed “Reset Network Settings” on.

What this means is that every device participating in iCloud Keychain will lose access to ALL access points that had previously been known because they have been deleted as part of “Reset Network Settings”. If your iOS device knew of all access points, they will ALL be wiped from iCloud Keychain. This means that every device will immediately lose access to its current access point. It also means that every Apple device you own must now be touched to reselect a new access point requiring you to reenter the password for that access point… On. Every. Apple. Device!

For example, I own two Macs, two iPads, three iPhones and two iPod Touches. A “Reset Network Settings” from a single device means I will need to go and manually touch 9 different devices to reconnect them to WiFi after a single iOS device performs a “Reset Network Settings” operation. It requires this because every device has lost access to even its home network which means no access to iCloud Keychain… which means, touching every device to get them back onto a WiFi network.

For me, it was even more complicated than the mere hassle of setting up WiFi on every device. It wiped known access points created by my employer on my Mac which were put into my iCloud Keychain… access points where I didn’t know the name or passwords. Thankfully, I was able to recover this data from another co-worker’s Mac and get back onto my corporate network. Otherwise, I’d have been down at my IT team’s desk asking for them to fix my Mac… and all as a result of performing “Reset Network Settings” on my iPhone.

Horrible, horrible design.

Avoiding This Problem

Can this problem be avoided? Possibly. If you turn off iCloud Keychain on your iOS device BEFORE you perform “Reset Network Settings”, it may avoid wiping the data in the iCloud Keychain. I say “may” because after you take the device out of iCloud Keychain, then reset the network settings and then rejoin it to iCloud Keychain, it may propagate the differences at the time the device rejoins. Hopefully, not. Hopefully, the newly reset device will ONLY download the existing data in the iCloud Keychain without making any modifications to it. With Apple, you never know.

The secondary issue is that removing your iPhone from iCloud Keychain may remove stored credit cards. This may mean reentry of all of your credit cards after you have “Reset Network Settings” and after you have rejoined your device to the iCloud Keychain. This may also depend on iOS version. I just tried removing iCloud Keychain, then performed “Reset Network Settings”, then rejoined iCloud Keychain and all my cards are still intact on the device. If you’re on iOS 11 or iOS 10, your results may vary.

Why is this a problem?

First off, I don’t want to have to go touch many devices after a single device reset. That’s just stupid. Second, removing the device from iCloud Keychain to perform “Reset Network Settings” will wipe all of your current credit card data from the device and likely from the iCloud Keychain. Third, Apple needs to fix their shit to allow more granularity in what it wipes with “Reset Network Settings”. In fact, it shouldn’t even touch iCloud Keychain data. It should wipe only locally stored information on the device and then see if that works. If that doesn’t work, then wipe the data on iCloud Keychain, but only as a LAST RESORT!

I understand that Apple seems to think that wiping all network data (including what’s in iCloud Keychain) might solve “whatever the problem is”, but that’s just a sledgehammer. If what’s stored in iCloud Keychain were a problem, my 8 other devices should be experiencing the same issue as well. It’s basically, stupid Apple troubleshooting logic.

As I mentioned, disabling iCloud Keychain may unregister your credit cards from your device (and from the Keychain). I know this was the case in iOS 11, but in iOS 12 it seems to not require this any longer. I definitely don’t want to have to rescan all of my credit cards again onto my iOS device to restore them. It takes at least 30 minutes to do this with the number of cards I have to input. With the Apple Watch, this process is horribly unreliable and lengthy. It can sometimes take over an hour diddling with Bluetooth timeouts and silly unreliability problems to finally get all of my cards back onto the Watch (in addition to the iPhone).

Such time wasting problems over a single troubleshooting thing that should be extremely straightforward and easy. Horrible, horrible design.

Representatives and Suggestions

If you’re taking to an Apple representative about a networking problem and they suggest for you to “Reset Network Settings”, you should refer them to this article so they can better understand what it is they are asking you to do.

Neither Apple Support, nor will any of your phone carrier support teams warn you of this iCloud Keychain problem when requesting “Reset Network Settings.” They will ask you to perform this step as though it’s some simple little step. It’s not!

Whenever Apple asks me to perform the “Reset Network Settings” troubleshooting step, I always decline citing this exact problem. Perhaps someone at Apple will finally wake up and fix this issue once and for all. Until then, you should always question Apple’s troubleshooting methods before blindly following them.

How to disable iCloud Keychain

To disable the iCloud Keychain on your iOS device, go to …

Settings=>Your Name=>iCloud=>Keychain

… and toggle it off. Your Name is actually your name. It is located at the very top of settings. Once toggled off, it will likely unregister your credit cards stored on your iOS device, but I guess it’s a small price to pay if you really need to reset these network settings to your restore networking to 100% functionality. Of course, there’s no guarantee that “Reset Network Settings” or jumping through any of these hoops will solve this problem. There’s also the possibility that “Reset Network Settings” could still screw with your iCloud Keychain even if you disable it before performing “Reset Network Settings”.

With Apple, your mileage may vary.

How to Reset Network Settings

Settings=>General=>Reset=>Reset Network Settings

If you own multiple Apple devices and they are using iCloud Keychain, don’t perform this step first. Instead, disable iCloud Keychain first (above), then perform this step. If you only own one Apple device, there is no need to disable iCloud Keychain.

Network Problems and Quick Fixes

In my most recent case of being prompted to “Reset Network Settings”, my phone’s Wi-Fi calling feature simply stopped working. I first called T-Mobile and they referred me to “Reset Network Settings” (based on Apple’s documentation) and they also referred me to Apple Support. Because I already knew about the iCloud Keychain problem from a previous inadvertent wipe of all of my network access points, this time I opted to turn off iCloud Keychain before attempting “Reset Network Settings.” Suffice it to say that “Reset Network Settings” didn’t do a damned thing, as I full well expected.

In fact, I tried many options prior to “Reset Network Settings”. These included:

  • Disabling and enabling Wi-Fi calling
  • Joining a different access point
  • Restarting my Comcast modem
  • Restarting my network router
  • Restarting my Apple Airport
  • Restarting my phone
  • Hard restarting my phone
  • Disabling and enabling Wi-Fi
  • Dumping Sysdiagnose logs and digging through them
  • Killing and restarting the Phone app

I tried all of the above and nothing resolved the issue. No, not even “Reset Network Settings”.

I recall reading a year or two back that sometimes Airplane Mode can resolve some network connectivity issues. I’m not sure exactly what Airplane Mode actually does under the hood in detail, but it appears to modify a bunch of configs and disable all networking including Cellular, Wi-Fi, Bluetooth and anything else that performs networking.

Once Airplane Mode was enabled, I allowed the phone to sit for 30 seconds to make sure all components recognized Airplane Mode. Then, I disabled Airplane Mode. Almost immediately, the phone’s menu bar now says ‘T-Mobile Wi-Fi’. Wow, that actually worked.

If you’re having networking problems on your iPhone, try enabling then disabling Airplane Mode instead of “Reset Network Settings”. At least, it’s worth a try before resorting to disabling iCloud Keychain followed by “Reset Network Settings”.

iOS 11 vs 12

The first time I experienced my issue with the iCloud Keychain and “Reset Network Settings”, I was using iOS 11. I’m firmly of, “Once Bitten, Twice Shy.” This means, I haven’t tested this on iOS 12 to see if Apple has changed their ways. It’s very doubtful they have and very likely this problem still persists even in the most current version of iOS.

Design Rant Mode On

Apple seems to be under the delusion that we’re still living in a one-device-ownership-world. We’re not. We now own Macs, Apple TVs, Watches, iPhones and iPads that all rely on their multi-device services, such as iCloud Keychain. To design a feature that can wipe the entire data shared by multiple devices is not only the very definition of shit software, it’s also the very definition of a shit company that hasn’t the first clue of what the hell they’ve actually built.


If this article is helpful to you, please leave a comment below.

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How to iCloud unlock an iPad or iPhone?

Posted in botch, business, california by commorancy on October 21, 2018

apple-cracked-3.0-noderivsA lot of people seem to be asking this question. So, let’s explore if there are any solutions to the iCloud unlock problem.

Apple’s iCloud Lock: What is it?

Let’s examine what exactly is an iCloud lock. When you use an iPhone or iPad, a big part of that experience is using iCloud. You may not even know it. You may not know how much iCloud you are actually using (which is how Apple likes it) as it is heavily integrated into every Apple device. The iCloud service uses your Apple ID to gain access. Your Apple ID consists of your username (an email address) and a password. You can enable extended security features like two factor authentication, but for simplicity, I will discuss devices using only a standard login ID and password… nothing fancy.

iCloud is Apple’s cloud network services layer that support service synchronization between devices like calendaring, email contacts, phone data, iMessage, iCloud Drive, Apple Music, iTunes Playlists, etc. As long as your Apple ID remains logged into these services, you will have access to the same data across all of your devices. Note, your devices don’t have to use iCloud at all. You can disable it and not use any of it. However, Apple makes it terribly convenient to use iCloud’s services including such features as Find my iPhone, which allows you to lock or erase your iPhone if it’s ever lost or stolen.

One feature that automatically comes along for the ride when using iCloud services is an iCloud lock. If you have ever logged your iPhone or iPad into iCloud, your device is now locked to your Apple ID. This means that if it’s ever lost or stolen, no one can use your device because it is locked to your iCloud Apple ID and locked to Find my iPhone for that user (which I believe is now enabled by default upon logging into iCloud).

This also means that any recipient of such an iCloud locked device cannot use that device as their own without first disassociating that device from the previous Apple ID. This lock type is known as an iCloud lock. This type of Apple lock is separate from a phone carrier lock which limits with which carriers a phone can be used. Don’t confuse or conflate the two.

I should further qualify what “use your device” actually means after an iCloud lock is in place. A thief cannot clean off your device and then log it into their own Apple ID and use the phone for themselves. Because the phone is iCloud locked to your account, it’s locked to your account forever (or until you manually disassociate it). This means that unless you explicitly remove the association between your Apple ID and that specific device, no one can use that device again on Apple’s network. The best a would-be thief can do with your stolen phone is open it up and break it down for limited parts. Or, they can sell the iCloud locked device to an unsuspecting buyer before the buyer has a chance to notice that it’s iCloud locked.

Buying Used Devices

If you’re thinking of buying a used iPhone from an individual or any online business who is not Apple and because the iCloud lock is an implicit and automatic feature enabled simply by using iCloud services, you will always need to ask any seller if the device is iCloud unlocked before you pay. Or, more specifically, you will need to ask if the previous owner of the device has logged out and removed the device from Find my iPhone services and all other iCloud and Apple ID services. If this action has not been performed, then the device will remain iCloud locked to that specific Apple ID. You should also avoid the purchase and look for a reputable seller.

What this means to you as a would-be buyer of used Apple product is that you need to check for this problem immediately before you walk away from the seller. If the battery on the device is dead, walk away from the sale. If you’re buying a device sight unseen over the Internet, you should be extremely wary before clicking ‘Submit’. In fact, I’d recommend not buying used Apple equipment from eBay or Craigslist because of how easy it is to buy bricked equipment and lose your money. Anything you buy from Apple shouldn’t be a problem. Anything you buy from a random third party, particularly if they’re in China, might be a scam.

Can iCloud Lock be Removed?

Technically yes, but none of the solutions are terribly easy or in some cases practical. Here is a possible list of solutions:

1) This one requires technical skills, equipment and repair of the device. With this solution, you must take the device apart, unsolder a flash RAM chip, reflash it with a new serial number, then reassemble the unit.

Pros: This will fix the iPad or iPhone and allow it to work
Cons: May not work forever if Apple notices the faked and changed serial number. If the soldering job was performed poorly, the device hardware could fail.

Let’s watch a video of this one in action:

2) Ask the original owner of the device, if you know who they are, to disassociate the iDevice from their account. This will unlock it.

Pros: Makes the device 100% functional. No soldering.
Cons: Requires knowing the original owner and asking them to disassociate the device.

3) Contact Apple with your original purchase receipt and give Apple all of the necessary information from the device. Ask them to remove the iCloud lock. They can iCloud unlock the device if they so choose and if they deem your device purchase as valid.

Pros: Makes the device 100% functional.
Cons: Unlocking Apple devices through Apple Support can be difficult, if not impossible. Your mileage may vary.

4) Replace the logic board in the iPad / iPhone with one from another. Again, this one requires repair knowledge, tools, experience and necessary parts.

Pros: May restore most functionality to the device.
Cons: Certain features, like the touch ID button and other internal systems may not work 100% after a logic board replacement.

As you can see, none of these are particularly easy, but none are all that impossible either. If you’re not comfortable cracking open your gear, you might need to ask a repair center if they can do any of this for you. However, reflashing a new serial number might raise eyebrows at some repair centers with the assumption that your device is stolen. Be careful when asking a repair center to perform #1 above for you.

iCloud Locking

It seems that the reason the iCloud Lock came into existence is to thwart thieves. Unfortunately, it doesn’t actually solve that problem. Instead, it creates a whole new set of consumer problems. Now, not only are would-be thieves stealing iPads still, they’re selling these devices iCloud locked to unsuspecting buyers and scamming them out of their money. The thieves don’t care. The only thing this feature does is screw used device consumers out of their money.

Thieves

That Apple thought they could stop thievery by implementing the iCloud lock shows just how idealistically naïve Apple’s technical team really is. Instead, they created a whole new scamming market for iCloud locked Apple devices. In fact, the whole reason this article exists is to explain this problem.

For the former owner of an iPad which was stolen, there’s likely no hope of ever getting it back. The iCloud lock feature does nothing to identify the thief or return stolen property to its rightful owner. The iCloud lock simply makes it a tiny nuisance to the thief and would-be scammer. As long as they can get $100 or $200 for selling an iCloud locked iPad, they don’t care if it’s iCloud locked. In fact, the fact that this feature exists makes no difference at all to a thief.

It may reduce the “value” of the stolen property some, but not enough to worry about. If it was five finger discounted, then any money had is money gained, even if it’s a smaller amount than anticipated. For thieves, the iCloud lock does absolutely nothing to stop thievery.

Buyers

Here’s the place where the iCloud lock technology hurts the most. Instead of thwarting would-be thieves, it ends up placing the burden of the iCloud lock squarely on the consumer. If you are considering buying a used device, which should be a simple straightforward transaction, you now have to worry about whether the device is iCloud locked.

It also means that buying an iPhone or iPad used could scam you out of your money if you’re not careful. It’s very easy to buy these used devices sight unseen from online sellers. Yet, when you get the box open, you may find the device is iCloud locked to an existing Apple ID. At that point, unless you’re willing to jump through one of the four hoops listed above, you may have just been scammed.

If you can’t return the device, then you’re out money. The only organization that stands to benefit from the iCloud lock is Apple and that’s only because they’ll claim you should have bought your device new from them. If this is Apple’s attempt at thwarting or reducing used hardware sales, it doesn’t seem to be working. For the consumer, the iCloud lock seems intent on harming consumer satisfaction for device purchases of used Apple equipment… a market that Apple should want to exist because it helps them sell more software product (their highest grossing product).

Sellers

For actually honest sellers, an iCloud lock makes selling used iPad and iPhone devices a small problem. For unscrupulous sellers, then there is no problem here at all. An honest seller must make sure that the device has been disassociated from its former Apple ID before putting the item up for sale. If an honest seller doesn’t know the original owner and the device is locked, it should not be sold. For the unscrupulous sellers, the situation then becomes the scammer selling locked gear and potentially trafficking stolen goods.

It should be said that it is naturally assumed that an iCloud locked device is stolen. It makes sense. If the owner had really wanted the item sold as used, they would have removed the device from iCloud services… except that Apple doesn’t make this process at all easy to understand.

Here’s where Apple fails would-be sellers. Apple doesn’t make it perfectly clear that selling the device requires removing the Apple ID information fully and completely from the device. Even wiping the device doesn’t always do this as there are many silent errors in the reset process. Many owners think that doing a wipe and reset of the device is enough to iCloud unlock the device. It isn’t.

As a would-be seller and before wiping it, you must go into your iPad or iPhone and manually remove the device from Find my iPhone and log the phone out of all Apple ID services. This includes not only logging it out of iCloud, but also logging out out of iTunes and Email and every other place where Apple requires you to enter your Apple ID credentials. Because iOS requires logging in multiple times separately to each of these services, you must log out of these services separately on the device. Then, wipe the device. Even after all of that, you should double check Find my iPhone from another device to make sure the old device no longer shows up there. In fact, you should walk through the setup process once to the point where it asks you for your Apple ID to confirm the device is not locked to your Apple ID.

This is where it’s easy to sell a device thinking you’ve cleared it all out, but you actually haven’t. It also means that this device was legitimately sold as used, but wasn’t properly removed from iCloud implying that it’s now stolen. Instead, Apple needs to offer a ‘Prep for Resell’ setting in Settings. This means this setting will not only wipe the device in the end, but it will also 100% ensure an iCloud unlock of the device and log it out of all logged Apple ID services. This setting will truly wipe the device clean as though it were an unregistered, brand new device. If it’s phone device, it should also carrier unlock the phone so that it can accept a SIM card from any carrier.

Apple makes it very easy to set up brand new devices, but Apple makes it equally difficult to properly clear off a device for resale. Apple should make this part a whole lot easier for would-be sellers. If need be, maybe Apple needs to sell a reseller toolkit to scan and ensure devices are not only iCloud unlocked, but run diagnostic checks to ensure they are worthy of being sold.


 

If you like what you’ve just read, please leave a comment below and give me your experiences.

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Rant Time: PlayStation Store Return Policy

Posted in botch, business, california by commorancy on September 29, 2018

Looking for that elusive PlayStation Store return policy? A lot of people have been asking, “Where and what is the PlayStation store’s return policy?” Let’s explore.

PlayStation Store Digital Goods vs Retailers

When you buy digital goods from an online store, you expect a similar return policy to what you find in a standard retail store. Retailers today mostly offer 15-30 days to return your purchase for a full refund. However, there are rules to boxed content such as video games and Blu-ray or DVD movies. If you crack open the shrink wrap, you own it. Once you crack that shrink wrap, you can only exchange the item for another like item. If the entertainment item remains wrapped (i.e., movie or video game), you can return it for a full refund so long as it’s still within the stated return window. Other physical items have usual refund windows of usually no less than 14 days and usually no more than 90 days. Still, these are reasonable return windows.

For digital goods, there is no such concept as a shrink wrap or even a plastic box. For these sales, you’re limited to whatever return policies the store offers. For Apple and Amazon, if you mistakenly make a digital purchase, they’ll happily refund you so long as you do so right away. For Sony’s PlayStation store, the waters here are much more murky.

Where is the PlayStation store refund policy?

That’s a really good question and, unfortunately, there’s not a good answer that covers the entire world. Sony has intentionally fractured the PlayStation store rules into world territories. This means that there is not a single return policy that covers the globe. Instead, return policies are by region.

In the US, Sony doesn’t actually publish an actual Return Policy. Instead, they rely on their “Terms of Service” agreement to cover their for their returns on digital good purchases.

Return Policy

I’m going to rant just a little bit on this topic before getting to the meat where to find the information you’re looking for. A Return Policy is just that. It’s a clear, concise, non-technical, non-legal statement that explains exactly what a store provides for after a sale. For example, Target’s return policy states:

Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.

Then, Target breaks this statement down into types of items and their specific return policy details such as…

Returns and exchanges without a receipt may be limited. Other restrictions may apply.

  • If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.
  • Target REDcard℠ debit and credit card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.
  • All mobile phones must be returned or exchanged within 14 days. All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Tech Rep.
  • All Apple® products, excluding mobile phones, must be returned within 15 days.  For these items purchased between 11/1-12/25, the 15-day refund period will start on 12/26.
  • more

And so on… This is a short example of a Return Policy, this is not Target’s complete return policy. Please click the link if you’re really interested in reading that.

Anyway, this is to show exactly how a Return Policy should be written. It is written in clear, concise, everyday language. It is not written in legalese jargon that requires interpretation. Let’s compare this to what Sony considers a return policy for its digital goods.

Sony’s Return Policy which isn’t

The difficulty with Sony is that Sony US chooses not to create an actual store return policy and instead chooses to rely on its “Terms of Service” to cover for the lack of an actual return policy. When you ask someone on the chat service to give you a link to the PlayStation store’s U.S. return policy, they give you the following link.

Here’s the link to Sony’s “Terms of Service” agreement:

As you can see from this link, it is a legal document labeled “Terms of Service”. This is a legal agreement, not a Return Policy. Buried within this Terms of Service legal agreement, there is a section labeled Wallet. Here is where the return options are listed, but in fact, they aren’t really listed at all. Under the section Wallet, begins the information about purchases, which is about as clear a mud. But, let’s examine this mess they call a policy.

WALLET

Your Account has an associated wallet, and all purchases made on PSN Services, including purchases funded from an outside payment source (e.g., a credit card or PayPal account) at the time of the purchase, are made through the wallet. Your children’s Accounts that are associated with your Account do not have a separate wallet, and all purchases made by them will be made through your wallet. Wallet funds have no value outside PSN and can only be used to make purchases through PSN Services and certain Third Party Services. You can only hold a certain maximum amount of funds in your wallet as determined by us (“Limit”), using either (i) a credit or debit card; (ii) a prepaid card or promotional code with a specified value where available; or (iii) other payment methods approved by us and made available from time to time in each specific country. FUNDS ADDED TO THE WALLET ARE NON-REFUNDABLE AND NON-TRANSFERABLE EXCEPT WHERE THE LAW REQUIRES THAT WE TAKE THOSE ACTIONS. WE HAVE NO OBLIGATION TO REVERSE OR REFUND UNAUTHORIZED CHARGES MADE USING ANY PAYMENT METHOD TO FUND THE WALLET. WALLET FUNDS THAT ARE DEEMED ABANDONED OR UNUSED BY LAW WILL NOT BE RETURNED OR RESTORED.

blah blah blah… a bunch of legalese jargon that no one wants to read. But wait, there’s more to read….

TRANSACTIONS All transactions made through your Account or an associated Account of your child are solely between you and SIE LLC. By completing a transaction through your Account or allowing a transaction to take place through an associated Account of your child, you are (i) agreeing to pay for all transactions made by you or your children, , including recurring charges for subscriptions that are not cancelled; (ii) authorizing SIE LLC to deduct from the wallet and charge your credit card or other applicable payment instrument or payment mechanism all fees due and payable for all your transactions; and (iii) agreeing to any applicable Usage Terms and terms associated with use of the particular PSN Service. All transactions are final upon their completion and may be deemed to be governed by law and regulatory requirements applicable at the time the transaction was completed. PAYMENTS FOR ACCESS TO CONTENT OR SERVICES ARE NOT REFUNDABLE EXCEPT WHERE THE LAW REQUIRES THAT THEY ARE REFUNDABLE.

Pre-orders and Bundles. You may have the option to order a license for certain content in the form of bundles (such as seasons of television series) or a pre-order. We reserve the right to deduct funds from your wallet for any pre-order or bundle order at the time you order the content, but some or all of the content may not be available until it is released for license via the PSN Services.UNLESS OTHERWISE REQUIRED BY LAW, YOU MAY NOT CANCEL OR OBTAIN A REFUND FOR A PRE-ORDER OR AN ORDER FOR A CONTENT BUNDLE ONCE YOU PLACE YOUR ORDER, AND PRE-ORDERED CONTENT OR CONTENT INCLUDED IN A BUNDLE MAY BE CHANGED WITHOUT NOTICE.

Aha… here’s the meat of it!

Notice the ‘UNLESS OTHERWISE REQUIRED BY LAW’ provision. This is Sony’s legalese for telling you that they are leaving their return policy requirements in the hands of U.S. federal, state and local laws (if applicable). This means, it is your responsibility to understand and determine exactly what the laws govern returns in your jurisdiction. This is convoluted statement because most people aren’t knowledgeable or familiar with the laws that govern such returns in their jurisdiction. I have to assume Sony’s lawyers naively thought that no local jurisdictions legally covered this part of their “Terms of Service”.

Before I jump into what this statement means to you if you live in the U.S., let’s rant about why this is NOT a return policy. This document is a “Terms of Service” agreement. It is a legal document that governs your use of services. While it might cover some of what a return policy does, it in no way considered a comprehensive return policy. Compare this document to Target’s clearly written, concise, plain language readable policy above which clearly lays out classes of items and their respective return periods in explicit detail. A return policy is supposed to be written in plain language that anyone can understand. Sony’s “Terms of Service” document is anything but clear, concise and plainly readable. Sony’s document is designed to be read and interpreted by a lawyer, not a layman. Meaning, it is on you, the buyer, to understand all laws where you live.

Federal and State Laws

Before I begin here, I will state that I am not a lawyer and nothing in this article is intended to be construed as legal advice. If you have questions about laws in your jurisdiction, you should contact a lawyer where you live.

With that out of the way, because Sony has chosen to leave returns up to the laws in the buyer’s jurisdiction, thankfully it appears the US federal government has such a law that governs returns in these cases.

This federal rule that at first glance may be applicable to PlayStation store purchases seems to be the 3 day Cool-Down law. This is a contract law that states that you have the right to return anything within 3 days and receive your money back as long as you cancel the contract before midnight on the third day. However, it seems that this FTC rule doesn’t cover online sales, although in my opinion it should cover it. Regardless, it doesn’t mean you can’t make a complaint to the FTC regarding Sony’s refund policies.

State laws are a different matter. Because there are effectively 51 states (I’m including Puerto Rico as a state even though they haven’t yet gone through the statehood process), there are too many states to list each one’s return laws in this article. I will point you to this Findlaw article which has very concise information on the state by state laws regarding refunds and returns.

FTC Complaints and Consumer Protection

The primary methods that you have as a consumer for refund redress is 1) asking the company for a refund, 2) using the 3 day Cool-Down rule when applicable and 3) disputing the charge with your credit card company. Sony has control over all 3 of these. Because Sony has complete control over refunds, they can always deny them. Because the PlayStation’s stores sales are online, the 3 Day rule doesn’t apply. And finally, because a chargeback will lead Sony to terminate your PSN account in retaliation, you can’t perform chargebacks without losing all of your purchased content.

This is an unfair situation for the consumer. All of the possible consumer avenues to get a refund cannot be used against Sony. Sure, you can dispute with your credit card company if you’re willing to lose your PSN account. Most gamers are not willing to lose all of their digital content they’ve purchased over a single refund. This is really a scam that Sony has going here. Thankfully, state laws may apply.

California

I will cover California here simply because I have enough knowledge after reading California’s specific law regarding this issue. Keep in mind that all laws are open to interpretation such that a judge can interpret the subtleties and applicability of those laws to any circumstances and in any way that he or she deems appropriate. That means my interpretation isn’t necessarily the interpretation a court of law might rule for a given case. However, Sony does have a presence in California which strengthens California’s laws against Sony.

It seems that while physical presence retailers are bound by California law to post and maintain a comprehensive Return Policy within their place of business, this law appears to have not been updated to explicitly cover businesses performing online sales and which also have a presence in California. This means that online retailers may or may not have a loophole with regards to posting and maintaining a Return Policy. Though, if the law requires physical businesses to post a Return Policy, I don’t see any reason why it wouldn’t apply to online storefronts who also have a presence in California.

According to Findlaw, California law states that:

Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. Retailers failing this requirement are required to accept full refunds within 30 days of purchase.

Assuming that the word “Retailers” applies to online sellers who have a presence in California, this law may extend your refund rights to 30 days as Sony clearly doesn’t post an actual refund policy anywhere visible on either their storefront or on their main web site. If “Retailers” only applies to stores with a physical presence and this law does not apply to online retailers, then this provision wouldn’t apply. California seems a little behind on explicitly stating its laws also apply to online sellers doing business in California. This means that assuming California’s law applies to PlayStation store sales, it does so implicitly through interpretation of the law.

For this reason, you would have to talk to a lawyer and ask them to interpret California’s law and whether or not it applies to Sony’s online storefront. Personally, I’d interpret that this provision applies, but I am not a lawyer. I’d certainly argue that the law does apply when arguing for a refund with Sony when you also live in California. I also happen to know that Sony has a business presence within California in San Mateo which makes a difference when dealing with legal matters of business in California. If your state doesn’t have a Sony business presence, any laws governing “retailers” might not apply to Sony.

Not all states have consumer refund policy laws such as those in California. You’ll need to review that Findlaw article and look for your state to determine if such a law applies that might extend your refund rights.

Sony’s Cancellation Policy

You might be saying, “I just Googled and found this Cancellation Policy on Sony’s web site”. Remember when I said the return policies for Sony are fractured around the world? Well, here’s the example of this. While this web published Cancellation Policy is visible to the world (including U.S. residents), apparently it only applies the UK (even though it makes no mention of this in the article body itself).

Simply reviewing Sony’s Cancellation Policy, it states a refund policy of 14 days so long as the digital item has not been downloaded or streamed. It’s a reasonable policy if they enforced it in the U.S. However, they apparently do not offer this policy to U.S. buyers. Instead, if you talk to someone on Sony’s U.S. PlayStation Store chat service, they will point you to the above “Terms of Service” document for their return provisions. The U.S. PlayStation store reps claim the Cancellation Policy does not apply to U.S. store purchases.

By making this claim, it does two things, 1) it says Sony does not publish a comprehensive return policy anywhere on its web sites for U.S. buyers and 2) it states definitively that the published Cancellation Policy does not apply to U.S. buyers. This means that the “Terms of Service” provisions rule. This also means that if you live in a state with a law that states that failing to establish a visible return policy in a store front results in a 15-30 day return period. That also means Sony is obligated to uphold the legal requirements of that state. This is why the “UNLESS OTHERWISE REQUIRED BY LAW” statement is important to understand your return period for Sony PlayStation store digital goods.

This “Terms of Service” document squarely puts the burden on you the buyer to understand the laws in your jurisdiction governing Return Policies. Assuming your state extends your rights, you might have 15-30 days to return the item unopened.

Unopened Digital Items?

It’s best to follow the “Unopened” rule when asking for a refund of a digital item. What does “Unopened” mean on digital goods? It means you haven’t downloaded or streamed the product. Effectively, it is the same definition that’s in Sony’s UK-only Cancellation Policy. If you have downloaded or streamed the item, then the federal and state laws likely may not apply to the refund. To be safe and avoid arguments with Sony, stick to the unopened rule when attempting refunds. Pre-orders would automatically be considered unopened while still a pre-order.

Disputing Charges with your Card Issuer

Assuming you’ve bought your purchase directly with a credit card and not with wallet credit you bought via a gift card, you can always dispute this transaction with your card issuer. However, Sony has a provision in their “Terms of Service” for this:

Fees and Other Charges. We reserve the right to deduct from the wallet all bank fees related to any transactions or failed transactions (e.g, chargebacks from your bank or credit card provider) initiated by you or your children, including domestic and international transaction fees. We reserve the right to terminate your Account and any associated Accounts of your children for failure to complete transaction payments. In lieu of termination of your Account, we may elect to provide a mechanism by which you fund the wallet associated with your Account to prevent your Account (and any associated Accounts of your children) from being terminated.

What this says is Sony reserves the right to terminate your account over service fees or chargebacks. If you dispute a charge with your card issuer and your bank accepts your dispute, they will force a chargeback to Sony. This means Sony will likely retaliate against that chargeback and close your PlayStation Network account. If Sony does this, you will lose any wallet credit and any purchases that were linked to your account. If you had any significant amount of digital goods purchased, they’ll be gone. Weigh carefully the decision to dispute a charge through your bank. If you buy through PayPal, you do have PayPal’s buyer’s protection, but Sony may still retaliate against your PSN account if you dispute a charge via PayPal.

If you do choose to try a dispute, I’d suggest unlinking the card from your PSN account before you begin the dispute process with your bank. This may prevent Sony from easily tying the card back to your PSN account.

Buying Digital Goods

When you buy digital goods from stores like Apple, Amazon, Google, Microsoft and Sony, you need to carefully read and understand their rules. You’ll also need to understand the laws that govern where you live. Most digital sellers are reasonable for mistake purchases. However, Sony appears to be ruthless in not wanting to issue refunds at this point. In addition, they have the power to hold your PSN account hostage against your only means of consumer protection via credit card dispute. I’d complain to the FTC on this one alone. This is an entirely unethical business practice.

My point here is that you shouldn’t ever buy any digital goods from Sony. At least, not until they come to their senses and offer a reasonable return policy and publicly publish it on their PlayStation Store web site in a visible location.

If you get caught in a situation where you bought something you didn’t intend, try your best to get a refund. There are no guarantees Sony will honor any federal or state laws. If they choose to ignore these laws, report them to the FTC and to your state Attorney General’s office. If you don’t care if they close your PSN account, then by all means contact your credit card issuer and request a dispute against that charge. Good Luck.

Sony’s Corporate Legal Compliance and Responsibility

The “UNLESS OTHERWISE REQUIRED BY LAW” provision should be Sony’s legal responsibility. Legal compliance and maintaining compliance with all laws has always been and should remain a corporate burden. Since Sony has taken it upon themselves to state “UNLESS OTHERWISE REQUIRED BY LAW”, Sony should be required to keep a list of all laws in all jurisdictions and uphold those laws with regards to digital returns on PlayStation store purchases.

This means that when you call or chat into a Sony representative asking for a return, it should be the representative’s responsibility to ask you the city and state where you live, then pull up a reference document containing the laws for that jurisdiction. Then, determine if those local return window laws apply to your return before outright denying the return.

It should not be the buyer’s burden to inform the representative of local laws that apply in that jurisdiction. By forcing the buyer to inform the representative of applicable laws, it then forces the representative to make a decision regarding that return. If Sony has told their representatives to reject all such arguments as invalid, then Sony is in willful in violation of some state and federal laws. It also means that the burden of upholding laws has been left in the hands of phone or chat reps.

Sony, do you really want some of your lowest paid staff making corporate legal decisions for Sony and potentially putting Sony at legal risk?

As most corporations today are trying their best to mitigate legal risk, Sony seems to be willfully instigating legal risk at their own peril. Get with the program Sony and write a real Return Policy and post it on the checkout screen. It’s not hard! Otherwise, you need to take on the legal responsibility of informing your reps of which jurisdictions have laws that apply to digital returns.

To PlayStation Store Employees

If you work for the PlayStation Store as a chat or phone rep, you need to understand your own personal legal risks. Because you are being made to decide the fate of a return based on “UNLESS OTHERWISE REQUIRED BY LAW”, you could face personal legal penalties because Sony has placed you into this legally risky position. I’m pretty sure you didn’t sign any legal indemnity clauses when you hired onto the PlayStation Store. As an employee, it is not your responsibility to decide legal matters over the phone or via chat. If you make the wrong decision and that decision is illegal, you can be held personally liable for breaking that law in addition to Sony. Do you really need legal fines and jail time?

As a representative for Sony, you need to take this article to your management team and explain to them that you no longer wish to be legally responsible for Sony’s actions. Explain that you don’t want to be fined or jailed for making the wrong decision on the phone. That’s not part of your job. Your job is to answer the phone and perform returns. But, it is not your job to take on personal legal responsibility for Sony.

As a representative, you need to insist on corporate legal compliance. This means that you need to insist that it is Sony’s responsibility to provide you with all necessary legal information to ensure you always comply with federal, state and local laws for each and every return. Sony hires lawyers. Sony can get their lawyers to provide you with this legal compliance information. After all, those lawyers are getting paid a whole lot more than you as a representative. Let’s make those lawyers do some real work for a change. Better, ask your management team to publish an actual Return Policy on the checkout page of the PlayStation store, which fully describes return windows and avoids this entire legal problem.

I welcome comments regarding your personal experiences with Sony’s PlayStation U.S. store return policies. I’m also always interested in hearing any tricks you may have used that helped you get a refund.

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Lost with Apple’s iPhones for 2018?

Posted in Apple, botch, business, california by commorancy on September 12, 2018

iPhone X 2018You might be asking, “What is an iPhone Xr? Why would I want that model?” Well, let’s dive right in to discuss what these phone models are and how they stack up. Let’s explore.

iPhone X models for 2018

What new models iPhones are there for 2018? Well, there are several new models this year. Here’s the rundown of these models. The new models include the iPhone Xs, iPhone Xs Max and the iPhone Xr. Yep, that’s it. No new iPhone 8. No iPhone 9. Nothing else for phones.

iPhone X Compare

Display Res iPhone X 2018

Let’s Talk Models

  • iPhone Xs Max — This is by far the biggest iPhone X model so far. It sports a 6.5″ OLED display. It is about the same physical size as an iPhone 8 Plus.
    • Pricing:
      • 64GB = $1099
      • 256GB = $1249
      • 512GB = $1449 (really, Apple?)
  • iPhone Xs — This is the same size as the former iPhone X, its earlier sibling. This phone sports a 5.8 inch display, the same as earlier iPhone X.
    • Pricing:
      • 64GB = $999
      • 256GB = $1149
      • 512GB = $1349
  • iPhone Xr — This is a “brand new” model in the iPhone X lineup. It sports a 6.1″ sized display. It’s slightly smaller than an iPhone 8 plus. With the iPhone Xr, instead of using the more costly OLED tech, Apple has redesigned this model with a LCD screen. Unfortunately, as with most cost cutting measures, Apple has reduced the resolution by a LOT.
    • Instead of resolution in the thousands, now it’s back in the hundreds at 1792 x 828.  These are resolutions we’ve not seen since the iPhone 8 at 1334 x 750. Somewhat higher than the iPhone 8, yes, but this phone is a huge step backward for Apple.
    • OLED has a contrast ratio of 1 million to 1 where LCD has a contrast ratio of 1400:1. This means that when viewing the iPhone Xr screen, you’re going to see that dull grey background whenever the screen is black.
    • This model is also missing the following features:
      • No 3D Touch
      • 2 meter water resistance reduced to 1 meter
      • No 512GB model.. tops out at 256GB
      • No HDR display (not that this matters much as Apple has dumbed down the OLED display intentionally)
      • No Dual Cameras — Single camera only
    • Pricing:
      • 64GB = $749
      • 128GB = $799
      • 256GB = $899

What it comes down to is that if you’re looking for a less expensive version of the iPhone X and you’re willing to forgo the above features, the iPhone Xr is probably what you want. Personally, I still want TouchID, which is still missing from these newest X models.

iPhoneXSizingThere’s nothing really new here for me to jump for joy over. These models are entirely expected as next versions, though the prices are excessively high. Seriously, $1449 for a 512GB iPhone Xs Max? That’s the price of a notebook computer which has twice the features, twice the power and twice the number of applications. I shake my head at this pricing. Apple has completely lost it.

I still have my iPhone 7 Plus and it’s working like a champ. I’ve no need to jump into the X with that stupid black brow. I was hoping Apple would have gotten rid of that by the second generation. Nope. Apple, what the hell is going on over at 1 Infinite Loop? Are you guys too busy building circular buildings instead of focusing on actually building new innovative products?

Apple Watch

Apple WatchProbably the most innovative thing that has come out of Apple  for 2018 is the newest Apple Watch, with its somewhat larger display and a back that’s supposed to improve LTE service quality. That’s not saying much. Unfortunately, the larger size has the downside of actually making the watch even bigger. Do they think we really want to wear BIGGER watches? Though, a bigger watch may mean a slightly bigger battery and perhaps slightly longer run times. This is important for those of you who actually use the LTE feature. I don’t.

I was hoping for an actual round watch this time around. After all, Android has had these for years now. Where is Apple with a round watch? No idea, they keep focusing on these silly rectangular watches and adding stupid battery hungry technologies like LTE. You can’t really use a watch as a phone, so why bother with that? I guess someone finds the LTE part useful, but I don’t.

MacBook Pro

I’ll make this next 2018 intro short and sweet. It’s about friggin’ time Apple introduced the 32GB version of the MacBook Pro. Of course, the 2018 MacBook Pro also offers 6 core processors. That’s nice, but the 32GB of RAM is much more interesting. Though, by now these computers should be sporting 128GB of RAM, not a piddly 32.

Apple, where’s the touch screen on the MacBook Pro? Why the hell doesn’t this computer have a touch screen in 2018?

iPad 9.7″

New iPadApple reintroduces this size yet again. This size existed several years ago in the Pro format (supported Apple Pencil) and was discontinued. Now they’re introducing it again as though it’s some new thing. The only thing that makes this ‘new’ iPad special is that it now supports the Apple Pencil. Every iPhad… er iPad should have had Apple Pencil support the year after the Pencil was launched. In fact, every touch surface that Apple now produces should support the Apple Pencil including the iPhone, iPod touch, iPad, Watch and the MacBook Pro. By limiting which products support the Pencil is entirely stupid. Apple, don’t you want to sell your products?

What Apple chooses to do with its product lineup is always questionable, but in reality nothing truly innovative has come out of Apple since the first gen Apple Watch and the Airpods. Everything else has been limited extensions of existing products including “The new 9.7-inch iPad”, which is effectively a reintroduction of the 9.7″ iPad Pro sans the edge connector for the Smart Keyboard.

Lateral Innovation

I don’t consider extending an existing product as true innovation. I consider it lateral innovation. Lateral innovation is defined as copying the design of an existing product and then adding small features that don’t significantly improve the design. True innovation means new products that have never before existed. Apple hasn’t launched a truly new product since the Apple Watch and that was in April 24, 2015. That was over 3 years ago. Apple hasn’t launched a truly new product in over 3 years!

Man, get with the program Apple. Your relevance is waning. If you, the reader, want to find pricing of any of the other (ahem) “new” products, mosey on over to Apple.com and take a look for yourselves. You might be surprised… and not for the better.

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Rant Time: Apple Music vs Twitter

Posted in Apple, botch, business, california by commorancy on September 12, 2018

apple-cracked-3.0-noderivsI know I’ve been on a tirade with the number of rants recently, but here we are. I rant when there’s something to rant about. This time it’s about sharing Apple Music playlists on Twitter… and just how badly this feature is broken. Worse, just how Apple itself is broken. Let’s explore.

Twitter Cards

Twitter has a feature they call Twitter cards. It’s well documented and requires a number of meta tags to be present in an HTML page. When the page is shared via Twitter, Twitter goes looking at the HTML for its respective Twitter meta tags to generate a Twitter card.

A Twitter card comes in two sizes and looks something like this:

Small Twitter Card

Twitter Card Small 2

Large Twitter Card

Large Twitter Card

What determines the size of the Twitter card seems to be the size and ratio of the image. If the image is square in size (144×144 or larger), Twitter creates a small card as shown at the top. If the image ratio is not square and larger than 144×144, Twitter produces a large Twitter card. The difference between the cards is obvious:

  • Small card has an image to the left and text to the right
  • Large card has image above and text below

It’s up to the person sharing on Twitter to decide which size is most appropriate. Personally, I prefer the larger size because it allows for a much larger image.

Apple Music Playlist Sharing

Here’s where the RANT begins… hang onto your hat’s folks. Apple’s engineering team doesn’t get Twitter cards…. AT. ALL! Let me give an example of this. Here’s a playlist I shared on Twitter:

Apple Music Playlist Twitter Card

What’s wrong with this Twitter card? If you guessed the image is way too tiny, you’d win. Apple doesn’t understand the concept of producing a 144×144 image properly. Here’s the fundamental problem. In iTunes, my playlist image is uploaded with a 1200×1200 size image. This image is well large enough for any use on the net. Here’s how it looks in iTunes, albeit scaled somewhat small:

iTunes Playlist Image

Note, iTunes retains the full image size, but scales the image as needed. If you look at the playlist on the web, it looks like this with a much larger scaled image:

Apple Playlist Web

As you can see, the image scales properly and still looks good even larger. Yes, even large enough to produce a 144×144 image on a Twitter card.

Here’s the Twitter card metadata on that Apple Music Preview page:

meta id="1" name="twitter:title" content="‎AstroWorld Pioneer by Klearnote" class="ember-view"

meta id="2" name="twitter:description" content="‎Playlist · 22 Songs" class="ember-view"

meta id="3" name="twitter:site" content="@appleMusic" class="ember-view">

meta id="4" name="twitter:domain" content="Apple Music" class="ember-view">

meta id="5" name="twitter:image" 
content="https://is5-ssl.mzstatic.com/image/thumb/SG-S3-US-Std-Image-000001/v4/a2/c6/6f/a2c66fc6-a63b-f590-c6db-e41aebfc327c/image/600x600wp.png" 
class="ember-view"

meta id="6" name="twitter:card" content="summary" class="ember-view"

You’ll notice that the text in red above is the piece that is relevant. Let’s look at that image now…

600x600wp

Scaled. Click to see 600×600 image

You’ll notice that the playlist image content is centered at 213×213 pixels in size centered in a light grey box that’s 600×600. Yes, that thick light grey border is part of the image. This is actually how the image is being produced by Apple on their servers. That would be okay if the image were scaled to the full 600×600 pixels. Unfortunately, it isn’t. Twitter will scale any image to its preferred size of 144×144 pixels for small Twitter cards. Here’s what a 144×144 image looks like when scaled by WordPress:

600x600wp

Small, but reasonably clear. Here’s Twitter’s crap scaled and unreadable version:

twitter-144x144

I have no idea what Twitter is using to scale its images, but it looks like absolute trash. The bigger problem isn’t that Twitter has scaled this image down, it’s that Apple has provided Twitter with such an already small and crap looking playlist image. Why have a 144×144 image if you’re only going to use 1/9th of the entire space? Apple, why wouldn’t you not want to use the entire 144×144 image space to make the image look like this:

pioneer-1200x1200

That sized image would make the Twitter card look like this…

TwitterCardFixed

… instead of this absolute shit looking card…

TwitterCardBroken

How the Mighty Have Fallen

Apple used to be a well respected company who always prided itself on doing things correctly and producing high quality products. Today, they’re a shadow of their former selves. Producing products as crap as this only serves as a detriment to all of the other products they now offer. It’s clear, Apple Music is an afterthought and Apple seems to have only one engineer assigned to this software product… maybe none.

It’s also clear, Apple doesn’t respect the standards of anyone, not even themselves. I consider this absolute crap attention to detail. Seriously, who wants their images to be scaled to the point of unreadability? No one!

Yet, when I called Apple Support to report this issue, I was told, “This is expected behavior”. Expected by whom? Who would ever expect an image to be scaled the point of nonrecognition? No one. If this is the level of software development effort we’re now seeing from Apple, then I don’t even want to think what corners are being cut on their hardware products.

What’s next? Apple watches catching on fire and exploding on people’s wrists? Phones taking out people’s ears? If I can no longer trust Apple to uphold the standards of high quality, then the mighty have truly fallen. There is no hope for Apple no matter how much crap they try to peddle.

Apple, Hear Me!

If you are serious about your business, then you need to be serious about all aspects including offering high quality products, services and features. This goes all the way to playlist sharing on Twitter. My experience with dealing with Apple in this matter was so amateur including the way Apple Music itself is being handled, why should I continue to use this product? Give me a reason to pay you $99 for such shit! Seriously, in addition to the above, I’m also finding what appear to be bootlegged music products on Apple Music and yet you’re pawning it off as official releases?

And as suggested by your representative, why should I contact Twitter for this issue? Twitter’s features work properly when provided with the correct information. As has been stated for years in software engineering, “Garbage In, Garbage Out”. It is you, Apple, who are providing Twitter with garbage information. It’s not a Twitter problem, it’s an Apple problem. Also, because this is an Apple engineering problem to solve, why should I contact Twitter on Apple’s behalf? I don’t work for you. You need to have YOUR engineering team contact Twitter and have them explain to you the errors of your ways.

This is just the tip of the iceberg here. There’s so much wrong at Apple, if you continue to entrust your family’s safety into Apple’s products, you may find one of your family members injured or dead. Apple, wake up and learn to take quality seriously.

Then next time you are shopping for a computer or a watch devices, you need to ask yourself, “Do I really trust Apple to provide safe choices?”

Apple has now officially and truly reached the level of shit!

Broken Apple Image credit: The King of The Vikings via DeviantArt

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Rant Time: Netflix’s Stupid Ideas

Posted in botch, business, california, entertainment by commorancy on August 29, 2018

NetflixApp-smNetflix has had made some questionable product decisions recently. That is, since it has begun buying its own original content. At the same time, it has made some platform changes that don’t make any sense whatsoever. Seriously Netflix, WTH? Let’s explore.

Original Content

Netflix has been having a hard time as of late. It has been heavily dipping its collective toes into original programming. However, much of the movie programming content has turned out to be bombs. Not just everyday bombs, but you know the movie kind that make you cringe so hard, you want to throw something at the TV. Programs like the oh-so-forgettable The Cloverfield Paradox, Bright, Extinction, The Beyond and Tau. With these questionable movies, Netflix seems to be missing its mark so much of the time. So much, in fact, that I’m contemplating cancelling my membership with this service. I’m beginning to think that Redbox streaming might be a better alternative.

Until recently, the only way to find out exactly how crap the movies actually were was to read the Netflix movie reviews. This is not possible any longer.

Netflix Deletes and Closes Review System

In its infinitely stupid wisdom, Netflix has decided to close down its review system (deleting over 10 years worth of reviews in a day), citing that it is not being used by its subscribers. I call bullshit on that excuse, Netflix management team. I, and clearly many others, regularly used the review system all of the time to steer clear of these recent Netflix bombs.

Unfortunately, we can no longer do this thanks to Netflix flipping us subscribers the collective bird after not only closing the review system down, but dumping all of that user review content. If Netflix’s management team is trying to tear the company apart, they’re doing a bang up job at it.

A review system says that service cares about its users’ opinions and it values its users. It allows users to make their views known to the larger community. Unfortunately, Netflix has now deprived its user base of that valuable resource by dumping all of the reviews and no longer supporting a review system at all. In fact, removing the movie review system says Netflix no longer cares about its users.

Worse, Netflix has dumped its 5 star rating system in lieu of a stupidly simple thumbs up and thumbs down approach. This overly simplistic system which, in reality, does nothing at all to influence anything. What this change says to us members is that Netflix solely wants to be the entire wielder of content power. No longer can any content be influenced by external user opinion… or so Netflix management mistakenly thinks. Nope, that is absolutely not important to Netflix. Netflix wants to be able to target its crap content to us with impunity and without those pesky user reviews getting in the way… even if the Netflix original content is the dreckiest dreck ever to have been conceived, which most of it is.

Netflix’s Agenda

I’m really tired of businesses like Netflix always feeling that they need to get the upper hand in every situation. In fact, even with the review system, they already had an upper hand. Netflix’s ultimate agenda to remove the review system isn’t what they stated on the surface. They claimed that people weren’t using the system. False. New reviews were being written every day. People were reading them every single day.

If people weren’t using the system, they wouldn’t write reviews… and yes, people were actively writing reviews. In fact, if the the review system was being used less, it’s because of Netflix’s design choices. It’s not because users weren’t interested in using the review feature. It’s because Netflix kept burying the review system deeper and deeper under menus, making it difficult to find. If reviews were on the decline, it wasn’t that people didn’t want to use it, it was because your UI team made it hard to find. Even with that said, people were STILL finding it and using it. That’s tenacity. That means your valuable subscribers actually WANTED to use it and did.

This means that Netflix intentionally caused the decline of the system. They set the review system up to fail and then blamed it on lack of use by the users. No, it wasn’t for lack of use, it was that it was too hard to find and too hard to navigate. That’s not failure to use by the users, that’s failure of your UX design team. People will use features when they are easily available and front and center. Bury it under layers of menus and it’s certain that usage will decline.

The real agenda is that Netflix no longer wants users to influence content such its The Cloverfield Paradox and the rest of its poor quality original content. Netflix mistakenly believes that if people can’t see the reviews or write them that more people will watch its crap. False. Netflix was likely also reeling over the horrible user reviews being left on its own site. Netflix wanted to stop that problem and the only way they could do that is step 1) bury the feature so it’s hard to find forcing many users to stop using it and then step 2) remove the feature claiming no one used it. Not only is that a lie, Netflix’s UX team is actually responsible for its lack of use.

Review systems work when they’re well designed and placed in conspicuous, well trafficked locations. They don’t work well when they’re buried under layers of unnecessary UI clicking. That’s proven. In fact, if Netflix’s user experience team doesn’t understand this fundamental UX 101 concept, they should all be fired!

Crap on a Stick

Netflix needs to get their crap together. They need to fix their horrible UI system and provide a much more streamlined system. They also need to bring back the user review system and place it into a much more prominent front and center position. A place where people can find it right up front, not buried under many UI layers.

Movies and Reviews

Movies and reviews go together like a pea in a pod, coke and hot dogs and hamburgers and fries. They simply belong together. You don’t get one without the other. Netflix thinking that they can change this fundamentally ingrained concept is a huge misstep. This misstep is as huge as when Netflix renamed its DVD service to Qwickster. That naming and concept failed miserably. This one will too… and it will backfire on Netflix.

I don’t even understand how a movie site like Netflix can even think they get away with not having a review system. By their very nature, movies require reviews. A movie is not 3 minutes long like a pop song. No one will spend 2 hours of their life watching trite, predictable, boring, poorly written garbage. Storytelling is an art form that when done right can take us to places we cannot even imagine. Yet, when storytelling is done wrong (i.e., too many of Netflix’s crap originals), it wastes hours of valuable time. The review system is there to prevent that loss of time.

Sorry Netflix, if reviews actually give you that much butthurt, you either need to grow a pair and get over it, or you need to shut down Netflix. Perhaps Netflix should stop its purchase of its crap original programming and this will no longer be a problem.

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TV Review: Wayward Pines

Posted in botch, california, entertainment, TV Shows by commorancy on August 27, 2018

WaywardPinesNote: *** Contains Spoilers ***

Here’s yet another M. Night Shyamalan thriller, this time in the form of a two season TV series.  Let’s explore.

Comparisons

This show has a similar premise to Stephen King’s Under the Dome. However, it is based on novels by Blake Crouch. Basically, it’s a small town that’s been cut off from everything and everyone. As a result, the town must live by its own rules. These two premises pretty much match up.

The way in which the Wayward Pines diverges is how the plot unfolds. With Under the Dome we come to find that the town is encased in a huge dome that, when the dome wishes, allows some exchange of air with the outside. In the case of Wayward Pines, we come to find that it’s supposed to be set in the year 4028, after a great holocaust mutated the human population. Both Under The Dome and Wayward Pines have populations that are cut off from “the outside world”, but for differing reasons.

Both towns, however, fundamentally operate in very similar ways with the exception that Dome runs out of resources a whole lot faster since they were cut off from the world without any resource planning. The dome town’s resources wear thin much, much faster. Wayward Pines, on the other hand, has the benefactor, David Pilcher, who not only had foreseen this event, but seemingly planned for it well in advance by building infrastructure and storing limited food rations to sustain the small town. We’ll come to find that Pilcher didn’t quite think ahead much or have planned for all contingencies.

Characters

The Wayward Pines town is inhabited by a number of adults and children including a sheriff, a nurse, a doctor and several primary families who become part of the series. It’s a similar kind of makeup as there was in Under The Dome. There’s also a faction of disenchanted citizens looking to escape from the city… so they can get “back home”. The characters change over time, particularly in season 2.

Weak Opening Premise

The show starts off entirely on the wrong foot indicating the “making it up as we go” syndrome. Meaning, the show begins by making no sense. Burke wakes up near a creek, beat up, bruised and injured. The question is, why stage this 2000 years in the future? What purpose does it serve?

If he had just awakened from cryosleep, why take him out of his cryosuit, dress him back in business attire and place him in the woods? Is it simply stage his awakening as though he had just crashed from a car? Why not start the episode off with Burke in a hospital bed recovering from his car injuries. That’s just as easily explained and shows us the Wayward Pines hospital right from the start.

If they want Burke to accept his life in Wayward Pines, why spend that time and effort staging his awakening? Did they stage other reawakenings in this way? They didn’t do it for Burke’s wife and kid. Staging reawakenings like this also means that someone at Wayward Pines needed to be 100% up to speed on exactly how Burke (or anyone else) was abducted into cryosleep to know exactly how to restage the reawakening. There are so many better things to worry about in a burgeoning town than dealing with staged awakenings.

Trapped in the Past

As with the isolated town premise in Wayward Pines, I find that there are a lot of stupid ideas, particularly from the supposed creator of the town, David Pilcher. According to his telling, the first time Pilcher tried to set up Wayward Pines, he chose to reveal the 2000 year old truth to the residents. While the children seemed to accept their fate, the adults couldn’t face life in this way and eventually the town self-destructed. This forced Pilcher to commit genocide by using the indigenous mutated humans to clear the population. This idea is stupid from the go. If you’re trying to repopulate humanity from limited pool of people, why kill them? You’re going to need that genetic diversity to repopulate… as much of it as possible.

David Pilcher has his (very large) crew (including his sister Pamela Pilcher) clean up the town, only to reset it all and restart it for a second time with group B. For group B, instead of revealing the truth, this time Pilcher decides to only tell the children the whole truth and withhold that information from the adults. This led the adults to believe they are still in 2014 (or whatever time period they came from). It also meant the adults believed they could leave the town and get back to their families… the idea that would inevitably become the town’s undoing. This keeps the adults in the dark of the reality of the world. This second time up to bat, Pilcher decides to incorporate corporal punishment in the form of town center lynch justice as a means to control order in Wayward Pines. If someone gets out of line or breaks rules, they are summarily brought to town center and executed by slitting their throat in front of the town mob. This is called a reckoning.

Here’s where I dislike this plot idea, where I feel this part was entirely unnecessary and sent the story premise off the rails. Pilcher is indeed correct to be worried that his group B town is degrading into chaos and destruction, just has had group A. It is. There is an underground movement that is growing and sowing the seeds of a second town self-reckoning once again. However, the reason for this is primarily because of Megan’s ideas she fed Pilcher. Megan’s ideas were the poison seeds that fueled Wayward Pines’s destruction, every time. Megan is a cancer on Wayward Pines.

Cryonics and The Past

To give a bit of backstory here, Pilcher foresaw the destruction of the 2014 world due to a DNA mutation he found, a mutation that would lead to humanity’s destruction in the future. He tried to alert the attention of the scientific world, but failed. Instead, Megan Fisher (eventually becomes the teacher at Wayward Pines school), urges David Pilcher to take whatever means necessary to ensure survival. This was the primary piece of bad advice David Pilcher took in securing his vision and the piece of advice that single-handedly ensured Wayward Pines’s demise. Megan would go on to not only continue giving bad advice, but poison the children and jeopardize the entire project.

Anyway, Megan’s continual bad advice leads Pilcher (being all wealthy that he is) to use his great wealth to hire people to nab random folks off of highways and put them into cryosleep. One set of unwilling participants is our protagonist Ethan Burke, his wife Theresa Burke and his school age son Ben Burke (season 1). Ethan Burke was sent to the area by the secret service (?) to investigate the disappearance of two of his colleagues. Ethan becomes the eyes of the audience as the great mystery of Wayward Pines unfolds. Of course, the premise includes everyone else in Wayward Pines, who were all unwillingly abducted and cryofrozen. The only people willingly there are those that who David Pilcher hand picked to operate the mountain complex to keep Wayward Pines functional as a township.

The Philchers (Pam and David) call Wayward Pines the Ark.

Aberrations

In season 2, we find out more about the original awakening of group A via C.J. Mitchum. He was the advanced cryo engineer who was the first to awaken and who awakened group A. He was also the person who found the aberrations and alerted Pilcher to them. This is also where the story takes a bad turn. Instead of staying and killing off a bunch of indigenous humanoids, C.J. suggests heading back into the pods to wait more time for them to die off. In fact, there were so many ways this story could have been handled, Wayward Pines might have worked as a simple utopia. Pilcher decides not to wait… yet another dumb idea from someone who’s supposed to be very smart. Anyway, Pilcher clears the area and erects an electric fence.

Outside the electrified fence, the indigenous humanoids (called Abbys … short for aberrations) inhabit the countryside. They also inhabited the area where Wayward Pines has been built. This means that David Pilcher kicked them off of their land. The aberrations are the remnants of humanity left over after the DNA mutation and the event that David had predicted. The aberrations are vicious carnivores that eat any animal flesh they can find, including any 2014 humans that happen along the way.

However, we come to find in season 2 is that Pilcher cleared out the area where Wayward Pines was to built by killing all off the indigenous folks. This action effectively starts the war between the aberrations and the humans and ensures all of the problems for Wayward Pines going forward. A problem that could have been avoided had Pilcher taken CJ’s advice and waited longer.

Keep It Simple Stupid

The first problem I have with this premise is that Pilcher kidnapped folks without consent. He also didn’t vette them for suitability or compatibility for living in a utopia city project. He yanked them out of their life and put them into cryosleep. After unfreezing them in the year 4028, he has two options. Tell them their reality or make them think it’s still 2014. After all, the town looks like it did in 2014 so it’s not that hard to convince those who are unfrozen.

There are lots of reasons why this town won’t ultimately succeed. The primary reason it is doomed to fail is that these folks didn’t consent to be there, the problem treated by Megan. They still think it’s 2014 and they think they can leave and get back home. Yet, they are being told never to talk about that. That idea won’t work. You simply can’t tell people to suppress their desires to go back home to their families and loved ones. If he had explicitly kidnapped folks who didn’t have loved ones waiting, then perhaps he could have used that. David didn’t think the kidnapping idea through very well.

Another secondary reason why this township won’t work is limited food and medical supplies. While he did stockpile food to get the town started and maintain certain levels of conveniences like ice cream, liquor, fudge, toy shops, hair stylists and various amenities offered by the 2014 standards, that cannot possibly last. There is also simply not enough food resources to maintain a growing community of people. Pilcher also failed to foresee the need for medicines in the future. While he did bring some medicine forward in time, it simply wasn’t enough (season 2). Over time and with enough generations, there would be no way for 2014 humans to survive, particularly without access to modern medicines. It’s not like he also brought along a pharmaceutical company and people to run it.

This lack of foresight sows the seeds of destruction for any forced community at some point in the future. The corporate punishment only serves to double-down on this destruction by, along with microphones and cameras monitoring everything in the town, eventual dissent and violence. If David stays this course with each successive town reset and restart, he’ll eventually run out of people to inhabit the town. Thankfully, Pam puts a stop to that, but too late to really save Wayward Pines.

Survival

Even if there had not been any indigenous population to defend against, the community would still have failed. As I said above, Pilcher didn’t bring along enough medications, vitamins and food to last indefinitely.

If the town had been able to survive without the threat of attack, the population would have eventually overgrown the town. They would have had to either institute population controls or force people to leave and settle elsewhere. There were so many better and more horrifying story avenues than the aberrations, the aberrations simply ended up as a convenient copout distraction from all that was missing when actually trying to build a utopia.

Season 1 versus Season 2

Season 1 started out promising by offering hope that the town might survive and morph into something useful. By season 2, not only had the show jumped 3 years into the future, which robbed us of the internal struggles, we come to find that the first generation is now running the town. While this is a fairly stupid premise to begin with, it effectively turned the show into a Young Adult novel.

On so many levels for a TV series, this change doesn’t work. You can’t start out with adults running the show only to turn it into a teen fest. That, in and of itself, caused too many problems going from season 1 to season 2.

Additionally, season 2 introduces a lot of foreign concepts that take the show in a direction that really doesn’t make a whole lot of sense. While I have not yet read Crouch’s novels, I’m assuming that the two seasons follow the novels to some degree. Ultimately, I can see why this show was not renewed after season 2. It just wasn’t strong enough of a premise to survive such jarring changes between season 1 and season 2. By jarring changes, I not only mean the survival concepts, but also the never ending cast changes, particularly the teen fest.

Overall

This was not a great show. It had a lot of promise when it began, but it quickly degraded into a story place that couldn’t work. Additionally, there were so many unaddressed mistakes made by Pilcher, these made the show’s story entirely weak. For example, where was the livestock? If you can cryofreeze humans, why didn’t Pilcher cryofreeze cows, pigs and chickens? They will need protein and vegetables as food sources… particularly if they’re to repopulate the earth.

Also, if Megan’s population birthing initiative was so all fired important, then why didn’t they cryofreeze a bunch of babies or pregnant woman to immediately restart the repopulation process?

Additionally in season 1, it was never addressed where all of the food was coming from or how much food there was. By season 2 and three years later, the town was already running out of food and needed to build farms to sustain the population. However, the valley soil where Wayward Pines is situated is supposedly tainted and cannot grow food with no real explanation of this. If food was an important thing to consider, why didn’t Pilcher cryofreeze some farmers and botanists? Also, why wasn’t this idea addressed in season 1?

Also, if Pilcher wanted his Wayward Pines town to thrive as a small town circa 2014 style, he must have packed enough rations to last for well more than 3 years. I’d suspect he’d brought along enough to last 10 or 20. If you don’t bring along enough rations to last 10 or more years, then why lure people in with all of the ice cream and hot dogs when in 1-2 years they’ll be starving or subsistence farming? Also, ice cream is made from milk. Where was the livestock to keep it all going? What about clothing? What about making cloth? What about growing cotton to make yarn to make cloth? What about sheep to make wool for winter clothing?

Clearly, the show’s writers weren’t thinking ahead. They might be able to blame some of this on Blake Crouch, but the show’s writers should have been able to read the book material, see the problems and fix them in the series. Overall, it’s a generally weak show that appears better than it actually is. It’s easy to see why it was cancelled after 20 episodes. In addition to being only half-assed in concept, the stories were simply not thrilling enough. The story needs a whole lot more thought and work.

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How to fix Touch ID purchasing after Apple ID unlock

Posted in Apple, botch, california by commorancy on August 14, 2018

Touch ID App store purchasing no longer works after your Apple ID is unlocked? How do you get it working again? Let’s explore.

Apple ID Locked

I’ve recently begun having problems with Apple locking my Apple ID account about every 3 weeks with no explanation. After I’ve unlocked my account, I find that the App store app refuses to use Touch ID and forces entry of my password to download an app. Hey Apple, I set up Touch ID so I don’t have to type in a password.

I’ve called Apple twice about this problem and they are of no help. I had to figure this one out on my own. Thanks Apple… not!

Not only does Apple have no logs to determine why the account is locked, they simply don’t care about this problem. Their login system has become shit in the last few months beginning in June of 2018. I have no explanation for this lockout problem except that Apple needs to get their shit together. I’ve never had this problem before this point. Anyway, once an Apple ID is locked, you’ll need to unlock it to proceed cleaning up the mess Apple leaves behind.

Note, I have no problems unlocking my account. In fact, it takes about 5 minutes or less. However, there’s a bunch of crap to do to clean up Apple’s mess.

Unlocking an Apple ID

To unlock your account, go to appleid.apple.com. Note, I have chosen not to linkify in the address in this article for security reasons. This is why it’s not clickable in this paragraph.

Instead, simply select the text => appleid.apple.com . Then copy and paste it into your browser’s address bar. Or better, type it into your browser’s address bar manually. Next, browse to this destination. Because this is Apple’s security site which manages your Apple ID security settings, I urge you to make sure you type it in exactly and carefully. If you mistype this address, it’s possible that you could land on a malicious web site that looks identical to Apple’s site and which could collect your Apple ID and password. Alway be cautious, alert and careful when visiting sites which manage the security of your account(s). Here are the steps to get you started:

  • Once you’re on the Apple ID site, under the ‘Manage your Apple account’ text, enter your Apple ID username and click the arrow pointing right →
  • Now enter your current password and click the arrow →
  • It will tell you your account is locked
  • At this point, follow the prompts to unlock your account

You’ll need to need to know the following info (as of 2018) to unlock your account:

  • Birthdate
  • Answers to the security questions you set up previously

This section assumes you have not set up two-factor authentication. You can choose to unlock by email or by answering security questions. It’s up to you which path to follow. Whichever path you choose, complete the process to unlock your Apple ID. After unlocking, here’s where the fun begins. /sarc

If you can’t remember your security questions or birthdate, you’ll need to contact Apple Support and request for them to help you with unlocking your Apple ID. If you have set up two-factor authentication (2FA), you will need to know your recovery key. If you’ve lost you recovery key and access to your trusted device after setting up 2FA, you’re out of luck. If you have access to your trusted device, Apple can send you a text to finish the unlocking process. You cannot recover your Apple ID when using 2FA if you have lost the recovery key and lost access to your trusted device. For this reason alone, I cannot recommend setting up 2FA on your Apple ID. Stick with a strong password and avoid 2FA.

Note, I strongly recommend unlocking your account via this web browser method only. Even if your iPhone or iPad prompts to unlock your account directly on your device, don’t. Do not rely on the methods built into iOS devices as I have found them to be problematic and unreliable. Using the browser method, you will have no troubles.

Account Unlocked / Touch ID problems

Once your account is unlocked, you’ll find that all devices that were formerly logged into this account will have been force logged out. This force logout method is different than the method you would use to logout on the device. If you log out of the device, you will be prompted for both the account name and the password. With Apple’s force logout due to a lock, you are only required to reenter your password. Your login ID will be remembered and cached.

An account lockout wreaks havoc on certain features in iOS like Touch ID. Because the account was force logged out, then unlocked, Touch ID will fail to work on both the Music and the App store app. As I said above, you’ll find that the App store now prompts you to enter your password rather than using Touch ID.

Worse, you can go to settings and clearly see that Touch ID is still enabled for the App store app, but it is not working. This is demonstrably a bug that Apple simply won’t fix. How do we resolve this? Let’s continue.

Fixing Touch ID in the iTunes and App store app after a lockout

Here are the steps to fix this problem:

  • Kill the Music and App store apps on your iOS device. DON’T SKIP THIS STEP. You do this by double clicking the home button. Then scroll through the apps running, then drag the app up to the top of the screen with your finger until it disappears from the list. This will kill that app. It’s always a good idea to periodically kill all running apps on your phone to improve performance. Be sure to kill the App store app before proceeding. If you have many apps in the list to scroll through, you can bring the app to the front of the list easily by launching the app before trying to kill it.
  • Once the apps are killed, proceed to the Home screen and touch the Settings app
  • Scroll down to Touch ID & Passcode and touch it
  • Enter your pincode (if requested)
  • This is the screen you’ll see next
  • On this screen, you’ll see the iTunes & App store is already enabled (green). This setting is a lie. After a force lock and unlock, Apple automatically disables this feature internally even though the button shows green and enabled. That this button remains enabled is a bug and is the reason Touch ID doesn’t work.
  • Click the green slider button next to iTunes & App Store to disable this setting.
  • Wait for a moment for this to register and turn grey, like so 
  • Now, click it a second time to re-enable it. This time, it will prompt you for your Apple ID password.
  • Enter your current Apple ID password in the password prompt
  • Wait for the button to do a little jig before leaving this screen. The jig is described like so: the button starts off green, then turns grey for a moment, then slides back to green. This jig confirms that Touch ID for the App store is now truly enabled
  • Exit to the home screen and launch the App store app
  • Browse to any free app in the store and click ‘Get’. Touch ID should now prompt you for your fingerprint instead of prompting for your password.

If you skip killing the apps where I asked you to do that, you’ll find that the App store app still prompts for a password. The reason for this is that the App has cached the forced logout. To break that cache, you perform all of the steps described above. Following the order of these steps is important.

If you leave the App store app running when you reset the Touch ID settings, you’ll find that the password prompt problem remains. You may find that killing and relaunching the app even after resetting the Touch ID after-the-fact also won’t work. That’s why the order the steps is important.

Stupid Problems, Debugging and Network Settings

Problems this stupid shouldn’t exist on iOS devices, but here we are. I’ve already discussed this issue with Apple Support, but they simply won’t do anything about it. In fact, because this problem was formerly a rare occurrence, Apple Support isn’t even aware of this workaround.

In fact, while on the phone, Apple Support “recommended” that I reset my network settings. Never reset network settings as a first step. Resetting network settings should be the absolute last step and only when nothing else resolves a problem. The difficulty with resetting network settings is that it wipes all iCloud stored network passwords and access point information, like WiFi passwords. Not only does it wipe all WiFi networks and passwords on iCloud for the device where you wiped network settings, it wipes it for every device also using iCloud. This means if your Apple ID is being used on a MacBook, an iPhone, an iPad, an iPod or any combination of several of these devices, you’ll have to reinter the password on every device manually. It will also have forgotten all of the access points that iCloud formerly knew. Each new device will need to relearn them all.

You can somewhat solve this problem by first signing your device out of iCloud before wiping network settings. However, when you log your device back into iCloud, it might still wipe some settings from iCloud once logged back in and synced with iCloud. Be cautious with doing this.

I’ve been there and done that. This is a pain-in-the-ass. If Apple Support ever requests you to wipe network settings, tell them politely but firmly, “No.” Then state, “I only wipe network settings as a last ditch effort. Let’s exhaust all other workarounds and possibilities first.”

Wiping network settings usually only resolves actual networking problems, such as the phone refusing to connect to a WiFi access point. Touch ID has nothing to do with networking. Be wary of Support Team members requesting you to wipe network settings to help resolve non-network problems. The last thing you want to do is spend hours fixing all of your other devices in addition to not resolving the original problem. The Apple Support team is very good at causing more problems without actually solving the original problem. It is up to you to always exercise your best judgement to prevent Apple Support slip ups.

I really wish that Apple would just fix these stupid bugs. I also wish that they would tell me why my account keeps getting locked out.

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Fan Backlash: What’s wrong with Star Wars?

Posted in botch, business, california, movies by commorancy on July 6, 2018

the-last-jedi-theatricalI’ve been watching several YouTube channels recently… yes, I do watch YouTube. And yes, there has been a huge fan backlash against the latest Star Wars installment, The Last Jedi. Some of these channels outright blame the social justice warriors for the fundamental problem. I don’t agree. The SJWs aren’t to blame, Disney and Kathleen Kennedy are. Let’s explore.

The Original Trilogy

Episodes 4, 5 and 6 are arguably the best of Star Wars. These films were created and conceived by George Lucas. We got a tiny taste of the cutesy characters the Jawas and R2D2 in A New Hope and again with Yoda in The Empire Strikes Back, but these characters were tempered to avoid becoming cartoons. As fans, we were able to mostly ignore these cutesy characters because they were limited in scope and/or served a genuine purpose (more than being cute). George then pushed the bounds again in Return of the Jedi with the Ewoks. These little cutesy bundles of fur were almost entirely “for the kids” and very much cartoons. Thankfully, the introduction of these cuddly characters didn’t entirely ruin the plot of the film. Yes, they were cute, but most of us were able to get over the cute-cuddly teddy bear nature of them. However, George was skating on thin ice with these characters. Many fans weren’t impressed. Still, Return of the Jedi worked as a sufficient ending to the original trilogy.

Thankfully, at the time, social media was non-existent. The only people who could effectively and loudly complain about it were the newspaper critics. The fans had no outlet for their own outrage. The Internet was just budding, email didn’t exist and neither did Twitter, Facebook or any other social site. Fan complaints traveled almost entirely by word of mouth (or via the convention circuit).

The Prequels

By 1999, when Episode 1 — The Phantom Menace premiered, email, text messaging, blogging and even early versions of social media began their rise to becoming ubiquitous. This is the time when fans finally had not only an outlet for their words, but people to read them. Not long after this period of time is when the term ‘social justice warriors’ would be coined. At this time, they were simply called, ‘keyboard warriors’.

When George introduced Jar Jar Binks, he took the cutesy cartoon idea to extremes producing one of the biggest pop icons of the era and simultaneously one of the most derided characters ever to grace the silver screen, let alone a Star Wars film. Many people have a love-hate relationship with Jar Jar.

Not only is Jar Jar very much a cartoon character, he’s also a politically incorrect figure in so many different ways. Not only in his voice, but in his manner of speech and in simply what he says. This is through no fault of the voice actor who portrayed Jar Jar. This is the fault of George Lucas. This is also where Star Wars effectively “jumped the shark”, but not solely because of Jar Jar. Oh certainly, Jar Jar heavily contributed to this, but writing a trilogy long story about the origin of Darth Vader is, well, pretentious. It really doesn’t take 3 films to show the entire Anakin Skywalker story.  That could have been condensed into one film leaving two others to show Darth Vader doing nasty things and birthing the rebellion. Instead of boring senate scenes about trade blockades (*yawn*), we could have been watching Darth Vader and the Emperor fighting the beginnings of the rebellion (much more interesting).

This is where George has not only fallen on that thin ice, he fell through it. This is where George finally got a taste of fan backlash. Backlash that he would have gotten a whole lot faster had social media existed when the Ewoks showed their cute little faces on screen the first time. No, he had to wait until the prequels were released to finally get a taste of what would become Social Justice.

It also didn’t help that George’s revisionist tendencies led him to re-release the original trilogy with updated CGI visuals and modified scenes. In combination with the prequels, this led fans to begin their disenchantment with the direction of the Star Wars film universe. Did it really need to be revised who shot first in the cantina scene?

The Disney Films

Because of George’s less than stellar trilogy story in the prequels (Episodes 1, 2 and 3), George felt downtrodden and unable to produce more Star Wars films. Ultimately, he sold the franchise to Disney.

By 2015, with the release of The Force Awakens, fans were more excited than skeptical. By this time, not only had social media well matured, we now have instant access to it anywhere. Yes, even in the theater while watching it. It was inevitable that people would post their reviews within minutes of exiting the theater, possibly writing it while they were watching. Initially, fan reviews of The Force Awakens were positive. However, as fans mulled over the film on social media and via other means, it became clear just out vacuous this first new installment really was.

Yes, The Force Awakens feels like a Star Wars film, but it isn’t a Star Wars film in structure. It’s a J.J. film. After a few months of mulling over what The Force Awakens meant, it was quickly clear that it simply wasn’t what fans wanted.

Hollywood’s Affirmative Action Plan Initiative

Since at least 2014, the gender and ethnic equality war began in Hollywood in earnest. Since then, Hollywood has been sacrificing its screenplays and film profits (and projects) to the Hollywood Affirmative Action Plan Initiative (HAAPi — pronounced “happy”). Instead of telling stories as written with characters as created, directors and producers now feel the need to rewrite and cast politically correct ethnic and/or gender bending casts at the expense of producing a high quality entertaining film that will become a box office success.

Here are are two examples:

  • 2016’s Ghostbusters reboot was recast entirely with women in the lead roles
  • 2015’s Johnny Storm was recast as a black male against his white female sister in the latest failed Fantastic Four… not how the comic was written.

Both of these films I’d classify as box office bombs sacrificed to HAAPi. Bill Cosby and Harvey Weinstein have additionally been sacrificed to this movement. I’m not sure if the women of Hollywood intend to bring down the entire film industry or what exactly is their agenda, but trying these silly shenanigans in an effort to force a cast of women and ethnic minorities at the expense of a logical story is insane.

I am 100% for gender and ethnic diversity in casting … When. It. Makes. Sense. Don’t do it because you can, do it because the story requires it.

Do you want to make money or do you want to make a point? Let’s hope this trend ends before all of the studios in Hollywood end up bankrupt. On the other hand, perhaps it is time for Hollywood’s day to end.

The Last Jedi

To some extent, The Force Awakens’s sacrifice to HAAPi was both inevitable and thwarted. Because this was the first installment and these were brand new characters, we ignored HAAPi (for the most part). As excited fans, we were able to look past HAAPi and ignore any specific casting defects in starring roles.

However with The Last Jedi (helmed not by J.J. Abrams like The Force Awakens, but by Rian Johnson), this film not only succumbed to HAAPi, but slapped us fans in the face with it like a dead fish. Instead of casting smart, Johnson (and Kennedy) cast HAAPi. With Rose Tico, we ended up with an Asian female. There’s nothing specifically wrong with this casting choice if it had happened in The Force Awakens. Instead, because of HAAPi, this character was shoehorned into a main character role at a time when the character was not needed. This character was also shoehorned into a plot device that just didn’t work. In fact, the entire romp between Finn and Rose was entirely pointless for this film and wasted about 15-20 minutes of screen time. Perhaps the resistance ring Rose handed to the boy may have some level of significance in the final film… or it may not. That ring could have been given to the boy in so many other better ways by already established characters.

Also, why introduce Rose at all? She’s a wrench jockey who fixes things. She doesn’t appear to have force powers. What is she likely to bring to the story of any real importance? You can introduce a Rose-like character in a series like Clone Wars or Rebels because it’s a multipart series. There are so many episodes, characters need to come and go. In a trilogy, every character introduction counts. And, such an introduction takes away character development time from other characters. We already don’t know enough about Finn, Poe and Rey, we don’t need yet fourth character to have to get to know.

The reason Star Wars the original trilogy worked is primarily because of the triangle lead roles of Luke, Leia and Han. We had that triangle going with Finn, Poe and Rey. Yet, now we have Finn, Poe, Rey and Rose (?). This character has upset that triangle. If you’re going to do that, then the story should have introduced this character in the opening film to this trilogy.

The Rose problem exists entirely because, like 2016’s Ghostbusters and 2015’s Fantastic Four, The Last Jedi has been sacrificed to HAAPi to solve a perceived film deficiency, not because the story needs it. This time, however, fans were able to lift the HAAPi veil and see through it for what it is… sad. And so, the fan backlash ensues.

Star Wars is a fantasy series. Bringing Hollywood casting agendas into a film’s story isn’t what fans want to see. This not only insults the fans’ intelligence, it insults the fans. What else would Disney expect to happen? Using a franchise like Star Wars to further a Hollywood agenda is entirely insane. Disney and Kathleen Kennedy, you need to get your shit together and wake up. HAAPi is trying to solve a problem that doesn’t exist and it doesn’t belong in Star Wars.

The Final Film

This film has not yet released as of this article. However, it’s almost certain that not only will this film bomb at the box office, it may end the franchise entirely. Disney would be wise to shelve this last film and any future Star Wars film projects until this whole thing blows over… and Disney, you need dump the current team working on it including Kathleen Kennedy.

Let the final film stew for a few years. Make the fans wait until they clamor for it. Make the fans want it. Putting it out right now is a recipe for box office failure. This franchise is already skating on thin ice because of HAAPi. It’s almost certain that the final film will also be sacrificed to HAAPi. Abusing HAAPi makes me (and many other Star Wars fans) very, very sad.

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