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What does Reset Network Settings in iOS do?

Posted in Apple, botch, business, california by commorancy on October 25, 2018

apple-cracked-3.0-noderivsIf you’ve experienced networking issues with your iPad or iPhone, you may have called Apple for support. Many times they recommend that you “Reset Network Settings.” But, what exactly does this operation do? Let’s explore.

What’s included in this Reset Network Settings process?

This is a complicated answer and how it affects you depends on several factors. What this process does, in addition to resetting a bunch of locally stored device settings on the iOS device itself, it also deletes network settings stored in your iCloud Keychain. If you have only an iPhone and own no other devices (i.e., no iPads, no Macs, no iPods, no Apple Watches, no Apple TVs, nothing else), resetting these settings will likely work just fine for you.

However, if you own or use multiple Apple devices and these devices participate in iCloud Keychain, things can get complicated… very, very complicated. The “or use” statement is the one that makes this process much more complicated. If you have a work Mac computer that’s hooked up to your Apple ID and is participating in iCloud Keychain, performing “Reset Network Settings” on an iPhone can become problematic for your work computer. How? First, let’s find out more about iCloud Keychain.

iCloud Keychain

What is iCloud Keychain? This is an iCloud network service that stores sensitive passwords and credit card information in a secure way. This iCloud service also lets multiple iOS, MacOS, tvOS and WatchOS devices participate and use this data as part of your Apple ID. If you own multiple Apple devices, they can all share and use this same set of sensitive data without having to enter it individually on each device (convenience).

Your iCloud Keychain is specific to your Apple ID which is protected by your Apple ID login and password. The iCloud Keychain was created as both a convenience (all devices can share data), but also secure in that this data is protected behind your Apple ID credentials.

When you “Reset Network Settings” on any iOS (or possibly even MacOS, tvOS or even WatchOS) device and your devices participate in iCloud Keychain synchronization, a “Reset Network Settings” can cause networking issues for all of your devices. Why?

The iCloud Keychain stores WiFi access point names (SSIDs) and passwords. Not only that, it also stores credit cards that you might use with Apple Pay (this becomes important later). When you run “Reset Network Settings” on any iOS device, it will wipe all access point SSIDs and Passwords from your iCloud Keychain.

You might be asking, “Why is this a problem?” This will become a problem for all devices participating in iCloud Keychain. All of your Apple devices share in using this SSID and password data from your iCloud Keychain. This important to understand.  Because of this level of sharing, it only takes one device to learn of an access point for all Apple devices to use that network when in range. For example, if you bring your Mac to a convention and log it into an access point at the convention, your Mac logs this access point data to the iCloud Keychain. Your phone will immediately pick up on this new access point addition and also connect to that access point using the newly stored password as soon as it finds it… automagically.

Likewise, it only takes one device to wipe an access point and all devices lose access to it. It’s a single shared location for this networking data. One device adds it, all can use it. One device deletes it, all devices forget about it. Is this a good idea? You decide.

Reset Network Settings and Multiple Devices

Here’s where things get complicated with iCloud Keychain. If you are having network troubles with your iPhone, you might be requested by Apple Support to “Reset Network Settings”.

If all of your MacOS, tvOS, iOS and WatchOS devices participate in iCloud Keychain and you actually perform “Reset Network Settings” on your iPhone, it will wipe not only the current access point, but every access point that every device is aware of. It returns your network settings on iOS (and in iCloud Keychain) to a clean slate to start it over. It does this to try and clear out any problematic network settings. It also deletes known access points from the iCloud Keychain. This wipes access to this data for ALL of your Apple devices, not just the one you performed “Reset Network Settings” on.

What this means is that every device participating in iCloud Keychain will lose access to ALL access points that had previously been known because they have been deleted as part of “Reset Network Settings”. If your iOS device knew of all access points, they will ALL be wiped from iCloud Keychain. This means that every device will immediately lose access to its current access point. It also means that every Apple device you own must now be touched to reselect a new access point requiring you to reenter the password for that access point… On. Every. Apple. Device!

For example, I own two Macs, two iPads, three iPhones and two iPod Touches. A “Reset Network Settings” from a single device means I will need to go and manually touch 9 different devices to reconnect them to WiFi after a single iOS device performs a “Reset Network Settings” operation. It requires this because every device has lost access to even its home network which means no access to iCloud Keychain… which means, touching every device to get them back onto a WiFi network.

For me, it was even more complicated than the mere hassle of setting up WiFi on every device. It wiped known access points created by my employer on my Mac which were put into my iCloud Keychain… access points where I didn’t know the name or passwords. Thankfully, I was able to recover this data from another co-worker’s Mac and get back onto my corporate network. Otherwise, I’d have been down at my IT team’s desk asking for them to fix my Mac… and all as a result of performing “Reset Network Settings” on my iPhone.

Horrible, horrible design.

Avoiding This Problem

Can this problem be avoided? Possibly. If you turn off iCloud Keychain on your iOS device BEFORE you perform “Reset Network Settings”, it may avoid wiping the data in the iCloud Keychain. I say “may” because after you take the device out of iCloud Keychain, then reset the network settings and then rejoin it to iCloud Keychain, it may propagate the differences at the time the device rejoins. Hopefully, not. Hopefully, the newly reset device will ONLY download the existing data in the iCloud Keychain without making any modifications to it. With Apple, you never know.

The secondary issue is that removing your iPhone from iCloud Keychain may remove stored credit cards. This may mean reentry of all of your credit cards after you have “Reset Network Settings” and after you have rejoined your device to the iCloud Keychain. This may also depend on iOS version. I just tried removing iCloud Keychain, then performed “Reset Network Settings”, then rejoined iCloud Keychain and all my cards are still intact on the device. If you’re on iOS 11 or iOS 10, your results may vary.

Why is this a problem?

First off, I don’t want to have to go touch many devices after a single device reset. That’s just stupid. Second, removing the device from iCloud Keychain to perform “Reset Network Settings” will wipe all of your current credit card data from the device and likely from the iCloud Keychain. Third, Apple needs to fix their shit to allow more granularity in what it wipes with “Reset Network Settings”. In fact, it shouldn’t even touch iCloud Keychain data. It should wipe only locally stored information on the device and then see if that works. If that doesn’t work, then wipe the data on iCloud Keychain, but only as a LAST RESORT!

I understand that Apple seems to think that wiping all network data (including what’s in iCloud Keychain) might solve “whatever the problem is”, but that’s just a sledgehammer. If what’s stored in iCloud Keychain were a problem, my 8 other devices should be experiencing the same issue as well. It’s basically, stupid Apple troubleshooting logic.

As I mentioned, disabling iCloud Keychain may unregister your credit cards from your device (and from the Keychain). I know this was the case in iOS 11, but in iOS 12 it seems to not require this any longer. I definitely don’t want to have to rescan all of my credit cards again onto my iOS device to restore them. It takes at least 30 minutes to do this with the number of cards I have to input. With the Apple Watch, this process is horribly unreliable and lengthy. It can sometimes take over an hour diddling with Bluetooth timeouts and silly unreliability problems to finally get all of my cards back onto the Watch (in addition to the iPhone).

Such time wasting problems over a single troubleshooting thing that should be extremely straightforward and easy. Horrible, horrible design.

Representatives and Suggestions

If you’re taking to an Apple representative about a networking problem and they suggest for you to “Reset Network Settings”, you should refer them to this article so they can better understand what it is they are asking you to do.

Neither Apple Support, nor will any of your phone carrier support teams warn you of this iCloud Keychain problem when requesting “Reset Network Settings.” They will ask you to perform this step as though it’s some simple little step. It’s not!

Whenever Apple asks me to perform the “Reset Network Settings” troubleshooting step, I always decline citing this exact problem. Perhaps someone at Apple will finally wake up and fix this issue once and for all. Until then, you should always question Apple’s troubleshooting methods before blindly following them.

How to disable iCloud Keychain

To disable the iCloud Keychain on your iOS device, go to …

Settings=>Your Name=>iCloud=>Keychain

… and toggle it off. Your Name is actually your name. It is located at the very top of settings. Once toggled off, it will likely unregister your credit cards stored on your iOS device, but I guess it’s a small price to pay if you really need to reset these network settings to your restore networking to 100% functionality. Of course, there’s no guarantee that “Reset Network Settings” or jumping through any of these hoops will solve this problem. There’s also the possibility that “Reset Network Settings” could still screw with your iCloud Keychain even if you disable it before performing “Reset Network Settings”.

With Apple, your mileage may vary.

How to Reset Network Settings

Settings=>General=>Reset=>Reset Network Settings

If you own multiple Apple devices and they are using iCloud Keychain, don’t perform this step first. Instead, disable iCloud Keychain first (above), then perform this step. If you only own one Apple device, there is no need to disable iCloud Keychain.

Network Problems and Quick Fixes

In my most recent case of being prompted to “Reset Network Settings”, my phone’s Wi-Fi calling feature simply stopped working. I first called T-Mobile and they referred me to “Reset Network Settings” (based on Apple’s documentation) and they also referred me to Apple Support. Because I already knew about the iCloud Keychain problem from a previous inadvertent wipe of all of my network access points, this time I opted to turn off iCloud Keychain before attempting “Reset Network Settings.” Suffice it to say that “Reset Network Settings” didn’t do a damned thing, as I full well expected.

In fact, I tried many options prior to “Reset Network Settings”. These included:

  • Disabling and enabling Wi-Fi calling
  • Joining a different access point
  • Restarting my Comcast modem
  • Restarting my network router
  • Restarting my Apple Airport
  • Restarting my phone
  • Hard restarting my phone
  • Disabling and enabling Wi-Fi
  • Dumping Sysdiagnose logs and digging through them
  • Killing and restarting the Phone app

I tried all of the above and nothing resolved the issue. No, not even “Reset Network Settings”.

I recall reading a year or two back that sometimes Airplane Mode can resolve some network connectivity issues. I’m not sure exactly what Airplane Mode actually does under the hood in detail, but it appears to modify a bunch of configs and disable all networking including Cellular, Wi-Fi, Bluetooth and anything else that performs networking.

Once Airplane Mode was enabled, I allowed the phone to sit for 30 seconds to make sure all components recognized Airplane Mode. Then, I disabled Airplane Mode. Almost immediately, the phone’s menu bar now says ‘T-Mobile Wi-Fi’. Wow, that actually worked.

If you’re having networking problems on your iPhone, try enabling then disabling Airplane Mode instead of “Reset Network Settings”. At least, it’s worth a try before resorting to disabling iCloud Keychain followed by “Reset Network Settings”.

iOS 11 vs 12

The first time I experienced my issue with the iCloud Keychain and “Reset Network Settings”, I was using iOS 11. I’m firmly of, “Once Bitten, Twice Shy.” This means, I haven’t tested this on iOS 12 to see if Apple has changed their ways. It’s very doubtful they have and very likely this problem still persists even in the most current version of iOS.

Design Rant Mode On

Apple seems to be under the delusion that we’re still living in a one-device-ownership-world. We’re not. We now own Macs, Apple TVs, Watches, iPhones and iPads that all rely on their multi-device services, such as iCloud Keychain. To design a feature that can wipe the entire data shared by multiple devices is not only the very definition of shit software, it’s also the very definition of a shit company that hasn’t the first clue of what the hell they’ve actually built.


If this article is helpful to you, please leave a comment below.

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How to iCloud unlock an iPad or iPhone?

Posted in botch, business, california by commorancy on October 21, 2018

apple-cracked-3.0-noderivsA lot of people seem to be asking this question. So, let’s explore if there are any solutions to the iCloud unlock problem.

Apple’s iCloud Lock: What is it?

Let’s examine what exactly is an iCloud lock. When you use an iPhone or iPad, a big part of that experience is using iCloud. You may not even know it. You may not know how much iCloud you are actually using (which is how Apple likes it) as it is heavily integrated into every Apple device. The iCloud service uses your Apple ID to gain access. Your Apple ID consists of your username (an email address) and a password. You can enable extended security features like two factor authentication, but for simplicity, I will discuss devices using only a standard login ID and password… nothing fancy.

iCloud is Apple’s cloud network services layer that support service synchronization between devices like calendaring, email contacts, phone data, iMessage, iCloud Drive, Apple Music, iTunes Playlists, etc. As long as your Apple ID remains logged into these services, you will have access to the same data across all of your devices. Note, your devices don’t have to use iCloud at all. You can disable it and not use any of it. However, Apple makes it terribly convenient to use iCloud’s services including such features as Find my iPhone, which allows you to lock or erase your iPhone if it’s ever lost or stolen.

One feature that automatically comes along for the ride when using iCloud services is an iCloud lock. If you have ever logged your iPhone or iPad into iCloud, your device is now locked to your Apple ID. This means that if it’s ever lost or stolen, no one can use your device because it is locked to your iCloud Apple ID and locked to Find my iPhone for that user (which I believe is now enabled by default upon logging into iCloud).

This also means that any recipient of such an iCloud locked device cannot use that device as their own without first disassociating that device from the previous Apple ID. This lock type is known as an iCloud lock. This type of Apple lock is separate from a phone carrier lock which limits with which carriers a phone can be used. Don’t confuse or conflate the two.

I should further qualify what “use your device” actually means after an iCloud lock is in place. A thief cannot clean off your device and then log it into their own Apple ID and use the phone for themselves. Because the phone is iCloud locked to your account, it’s locked to your account forever (or until you manually disassociate it). This means that unless you explicitly remove the association between your Apple ID and that specific device, no one can use that device again on Apple’s network. The best a would-be thief can do with your stolen phone is open it up and break it down for limited parts. Or, they can sell the iCloud locked device to an unsuspecting buyer before the buyer has a chance to notice that it’s iCloud locked.

Buying Used Devices

If you’re thinking of buying a used iPhone from an individual or any online business who is not Apple and because the iCloud lock is an implicit and automatic feature enabled simply by using iCloud services, you will always need to ask any seller if the device is iCloud unlocked before you pay. Or, more specifically, you will need to ask if the previous owner of the device has logged out and removed the device from Find my iPhone services and all other iCloud and Apple ID services. If this action has not been performed, then the device will remain iCloud locked to that specific Apple ID. You should also avoid the purchase and look for a reputable seller.

What this means to you as a would-be buyer of used Apple product is that you need to check for this problem immediately before you walk away from the seller. If the battery on the device is dead, walk away from the sale. If you’re buying a device sight unseen over the Internet, you should be extremely wary before clicking ‘Submit’. In fact, I’d recommend not buying used Apple equipment from eBay or Craigslist because of how easy it is to buy bricked equipment and lose your money. Anything you buy from Apple shouldn’t be a problem. Anything you buy from a random third party, particularly if they’re in China, might be a scam.

Can iCloud Lock be Removed?

Technically yes, but none of the solutions are terribly easy or in some cases practical. Here is a possible list of solutions:

1) This one requires technical skills, equipment and repair of the device. With this solution, you must take the device apart, unsolder a flash RAM chip, reflash it with a new serial number, then reassemble the unit.

Pros: This will fix the iPad or iPhone and allow it to work
Cons: May not work forever if Apple notices the faked and changed serial number. If the soldering job was performed poorly, the device hardware could fail.

Let’s watch a video of this one in action:

2) Ask the original owner of the device, if you know who they are, to disassociate the iDevice from their account. This will unlock it.

Pros: Makes the device 100% functional. No soldering.
Cons: Requires knowing the original owner and asking them to disassociate the device.

3) Contact Apple with your original purchase receipt and give Apple all of the necessary information from the device. Ask them to remove the iCloud lock. They can iCloud unlock the device if they so choose and if they deem your device purchase as valid.

Pros: Makes the device 100% functional.
Cons: Unlocking Apple devices through Apple Support can be difficult, if not impossible. Your mileage may vary.

4) Replace the logic board in the iPad / iPhone with one from another. Again, this one requires repair knowledge, tools, experience and necessary parts.

Pros: May restore most functionality to the device.
Cons: Certain features, like the touch ID button and other internal systems may not work 100% after a logic board replacement.

As you can see, none of these are particularly easy, but none are all that impossible either. If you’re not comfortable cracking open your gear, you might need to ask a repair center if they can do any of this for you. However, reflashing a new serial number might raise eyebrows at some repair centers with the assumption that your device is stolen. Be careful when asking a repair center to perform #1 above for you.

iCloud Locking

It seems that the reason the iCloud Lock came into existence is to thwart thieves. Unfortunately, it doesn’t actually solve that problem. Instead, it creates a whole new set of consumer problems. Now, not only are would-be thieves stealing iPads still, they’re selling these devices iCloud locked to unsuspecting buyers and scamming them out of their money. The thieves don’t care. The only thing this feature does is screw used device consumers out of their money.

Thieves

That Apple thought they could stop thievery by implementing the iCloud lock shows just how idealistically naïve Apple’s technical team really is. Instead, they created a whole new scamming market for iCloud locked Apple devices. In fact, the whole reason this article exists is to explain this problem.

For the former owner of an iPad which was stolen, there’s likely no hope of ever getting it back. The iCloud lock feature does nothing to identify the thief or return stolen property to its rightful owner. The iCloud lock simply makes it a tiny nuisance to the thief and would-be scammer. As long as they can get $100 or $200 for selling an iCloud locked iPad, they don’t care if it’s iCloud locked. In fact, the fact that this feature exists makes no difference at all to a thief.

It may reduce the “value” of the stolen property some, but not enough to worry about. If it was five finger discounted, then any money had is money gained, even if it’s a smaller amount than anticipated. For thieves, the iCloud lock does absolutely nothing to stop thievery.

Buyers

Here’s the place where the iCloud lock technology hurts the most. Instead of thwarting would-be thieves, it ends up placing the burden of the iCloud lock squarely on the consumer. If you are considering buying a used device, which should be a simple straightforward transaction, you now have to worry about whether the device is iCloud locked.

It also means that buying an iPhone or iPad used could scam you out of your money if you’re not careful. It’s very easy to buy these used devices sight unseen from online sellers. Yet, when you get the box open, you may find the device is iCloud locked to an existing Apple ID. At that point, unless you’re willing to jump through one of the four hoops listed above, you may have just been scammed.

If you can’t return the device, then you’re out money. The only organization that stands to benefit from the iCloud lock is Apple and that’s only because they’ll claim you should have bought your device new from them. If this is Apple’s attempt at thwarting or reducing used hardware sales, it doesn’t seem to be working. For the consumer, the iCloud lock seems intent on harming consumer satisfaction for device purchases of used Apple equipment… a market that Apple should want to exist because it helps them sell more software product (their highest grossing product).

Sellers

For actually honest sellers, an iCloud lock makes selling used iPad and iPhone devices a small problem. For unscrupulous sellers, then there is no problem here at all. An honest seller must make sure that the device has been disassociated from its former Apple ID before putting the item up for sale. If an honest seller doesn’t know the original owner and the device is locked, it should not be sold. For the unscrupulous sellers, the situation then becomes the scammer selling locked gear and potentially trafficking stolen goods.

It should be said that it is naturally assumed that an iCloud locked device is stolen. It makes sense. If the owner had really wanted the item sold as used, they would have removed the device from iCloud services… except that Apple doesn’t make this process at all easy to understand.

Here’s where Apple fails would-be sellers. Apple doesn’t make it perfectly clear that selling the device requires removing the Apple ID information fully and completely from the device. Even wiping the device doesn’t always do this as there are many silent errors in the reset process. Many owners think that doing a wipe and reset of the device is enough to iCloud unlock the device. It isn’t.

As a would-be seller and before wiping it, you must go into your iPad or iPhone and manually remove the device from Find my iPhone and log the phone out of all Apple ID services. This includes not only logging it out of iCloud, but also logging out out of iTunes and Email and every other place where Apple requires you to enter your Apple ID credentials. Because iOS requires logging in multiple times separately to each of these services, you must log out of these services separately on the device. Then, wipe the device. Even after all of that, you should double check Find my iPhone from another device to make sure the old device no longer shows up there. In fact, you should walk through the setup process once to the point where it asks you for your Apple ID to confirm the device is not locked to your Apple ID.

This is where it’s easy to sell a device thinking you’ve cleared it all out, but you actually haven’t. It also means that this device was legitimately sold as used, but wasn’t properly removed from iCloud implying that it’s now stolen. Instead, Apple needs to offer a ‘Prep for Resell’ setting in Settings. This means this setting will not only wipe the device in the end, but it will also 100% ensure an iCloud unlock of the device and log it out of all logged Apple ID services. This setting will truly wipe the device clean as though it were an unregistered, brand new device. If it’s phone device, it should also carrier unlock the phone so that it can accept a SIM card from any carrier.

Apple makes it very easy to set up brand new devices, but Apple makes it equally difficult to properly clear off a device for resale. Apple should make this part a whole lot easier for would-be sellers. If need be, maybe Apple needs to sell a reseller toolkit to scan and ensure devices are not only iCloud unlocked, but run diagnostic checks to ensure they are worthy of being sold.


 

If you like what you’ve just read, please leave a comment below and give me your experiences.

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How To: Killing Apps on iOS and Android

Posted in Android, Apple, best practices, howto by commorancy on September 4, 2018

Kill_AppsHere’s a quick how-to tutorial. This tutorial will show you how to kill running applications on your Apple or Android phone or tablet device. Let’s explore.

Killing Apps

You might be asking, “Well, why would I want to do that?” There are times where apps misbehave or hang leaving a dead app on your phone or tablet. These can drag down the performance of your phone. For this reason, killing an app allows you to restart them to get them working again. Without further adieu, let’s get started…

Apple iOS

To kill apps on iOS 11, it’s simple. For Apple devices that have a home button (this excludes iPhone X), double click the home button. The home button is the button located at the bottom or side of your device (depending on orientation). It’s the only front facing button on the bezel. With the device logged in, double click this home button.

For the iPhone X, the line at the bottom kind of acts like a home button. From the line at the bottom, with your finger drag upwards to minimize the apps into a stacked list. This is similar to double clicking the home button.

Once in the stacked list, kill any specific app or all apps as follows:

  • Press and hold your finger on top of one of the stacked app screens and with a fluid motion, drag your finger to the top of the screen.
    • If you perform this motion correctly, the screen will disappear. The app is now killed.
    • If you notice the screen moving side to side and not up and down, you dragged sideways.
    • Scrolling side to side lets you selectively choose which app to kill. Try again to pull the app screen upwards.
    • If you touch the app screen once, it will bring that app to the foreground.
    • If you touch the background outside of the app, it will bring you to your home screen of icons.
  • To kill all apps, perform this motion on each and every stack app screen until there are no more left.
  • No, iOS does not provide a ‘kill all’ feature. You must kill app separately. Note, you can’t hear the double-clicking of the home button. Here’s an iOS demonstration:

Android

To kill apps on Android 6.x or above, you’ll need to locate the double rectangle button either on the bezel of your phone or on the display of your phone (at the bottom). This double-rectangle button drops you into the screen that shows you all of your currently running apps.

Click this button, then follow along based on the videos:

Obvious isn’t always

Because Apple and Android have both hidden this feature behind cryptic buttons, it isn’t sometimes obvious how to do this. Also note that even if you reboot your device, the apps may still continue to run from the state where they formerly were. To kill an app and start it fresh (particularly on iOS), the only way is to kill the app as described above. I find that, for example, I regularly have to kill Hulu as it likes to hang.

Good Luck!

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How to fix Touch ID purchasing after Apple ID unlock

Posted in Apple, botch, california by commorancy on August 14, 2018

Touch ID App store purchasing no longer works after your Apple ID is unlocked? How do you get it working again? Let’s explore.

Apple ID Locked

I’ve recently begun having problems with Apple locking my Apple ID account about every 3 weeks with no explanation. After I’ve unlocked my account, I find that the App store app refuses to use Touch ID and forces entry of my password to download an app. Hey Apple, I set up Touch ID so I don’t have to type in a password.

I’ve called Apple twice about this problem and they are of no help. I had to figure this one out on my own. Thanks Apple… not!

Not only does Apple have no logs to determine why the account is locked, they simply don’t care about this problem. Their login system has become shit in the last few months beginning in June of 2018. I have no explanation for this lockout problem except that Apple needs to get their shit together. I’ve never had this problem before this point. Anyway, once an Apple ID is locked, you’ll need to unlock it to proceed cleaning up the mess Apple leaves behind.

Note, I have no problems unlocking my account. In fact, it takes about 5 minutes or less. However, there’s a bunch of crap to do to clean up Apple’s mess.

Unlocking an Apple ID

To unlock your account, go to appleid.apple.com. Note, I have chosen not to linkify in the address in this article for security reasons. This is why it’s not clickable in this paragraph.

Instead, simply select the text => appleid.apple.com . Then copy and paste it into your browser’s address bar. Or better, type it into your browser’s address bar manually. Next, browse to this destination. Because this is Apple’s security site which manages your Apple ID security settings, I urge you to make sure you type it in exactly and carefully. If you mistype this address, it’s possible that you could land on a malicious web site that looks identical to Apple’s site and which could collect your Apple ID and password. Alway be cautious, alert and careful when visiting sites which manage the security of your account(s). Here are the steps to get you started:

  • Once you’re on the Apple ID site, under the ‘Manage your Apple account’ text, enter your Apple ID username and click the arrow pointing right →
  • Now enter your current password and click the arrow →
  • It will tell you your account is locked
  • At this point, follow the prompts to unlock your account

You’ll need to need to know the following info (as of 2018) to unlock your account:

  • Birthdate
  • Answers to the security questions you set up previously

This section assumes you have not set up two-factor authentication. You can choose to unlock by email or by answering security questions. It’s up to you which path to follow. Whichever path you choose, complete the process to unlock your Apple ID. After unlocking, here’s where the fun begins. /sarc

If you can’t remember your security questions or birthdate, you’ll need to contact Apple Support and request for them to help you with unlocking your Apple ID. If you have set up two-factor authentication (2FA), you will need to know your recovery key. If you’ve lost you recovery key and access to your trusted device after setting up 2FA, you’re out of luck. If you have access to your trusted device, Apple can send you a text to finish the unlocking process. You cannot recover your Apple ID when using 2FA if you have lost the recovery key and lost access to your trusted device. For this reason alone, I cannot recommend setting up 2FA on your Apple ID. Stick with a strong password and avoid 2FA.

Note, I strongly recommend unlocking your account via this web browser method only. Even if your iPhone or iPad prompts to unlock your account directly on your device, don’t. Do not rely on the methods built into iOS devices as I have found them to be problematic and unreliable. Using the browser method, you will have no troubles.

Account Unlocked / Touch ID problems

Once your account is unlocked, you’ll find that all devices that were formerly logged into this account will have been force logged out. This force logout method is different than the method you would use to logout on the device. If you log out of the device, you will be prompted for both the account name and the password. With Apple’s force logout due to a lock, you are only required to reenter your password. Your login ID will be remembered and cached.

An account lockout wreaks havoc on certain features in iOS like Touch ID. Because the account was force logged out, then unlocked, Touch ID will fail to work on both the Music and the App store app. As I said above, you’ll find that the App store now prompts you to enter your password rather than using Touch ID.

Worse, you can go to settings and clearly see that Touch ID is still enabled for the App store app, but it is not working. This is demonstrably a bug that Apple simply won’t fix. How do we resolve this? Let’s continue.

Fixing Touch ID in the iTunes and App store app after a lockout

Here are the steps to fix this problem:

  • Kill the Music and App store apps on your iOS device. DON’T SKIP THIS STEP. You do this by double clicking the home button. Then scroll through the apps running, then drag the app up to the top of the screen with your finger until it disappears from the list. This will kill that app. It’s always a good idea to periodically kill all running apps on your phone to improve performance. Be sure to kill the App store app before proceeding. If you have many apps in the list to scroll through, you can bring the app to the front of the list easily by launching the app before trying to kill it.
  • Once the apps are killed, proceed to the Home screen and touch the Settings app
  • Scroll down to Touch ID & Passcode and touch it
  • Enter your pincode (if requested)
  • This is the screen you’ll see next
  • On this screen, you’ll see the iTunes & App store is already enabled (green). This setting is a lie. After a force lock and unlock, Apple automatically disables this feature internally even though the button shows green and enabled. That this button remains enabled is a bug and is the reason Touch ID doesn’t work.
  • Click the green slider button next to iTunes & App Store to disable this setting.
  • Wait for a moment for this to register and turn grey, like so 
  • Now, click it a second time to re-enable it. This time, it will prompt you for your Apple ID password.
  • Enter your current Apple ID password in the password prompt
  • Wait for the button to do a little jig before leaving this screen. The jig is described like so: the button starts off green, then turns grey for a moment, then slides back to green. This jig confirms that Touch ID for the App store is now truly enabled
  • Exit to the home screen and launch the App store app
  • Browse to any free app in the store and click ‘Get’. Touch ID should now prompt you for your fingerprint instead of prompting for your password.

If you skip killing the apps where I asked you to do that, you’ll find that the App store app still prompts for a password. The reason for this is that the App has cached the forced logout. To break that cache, you perform all of the steps described above. Following the order of these steps is important.

If you leave the App store app running when you reset the Touch ID settings, you’ll find that the password prompt problem remains. You may find that killing and relaunching the app even after resetting the Touch ID after-the-fact also won’t work. That’s why the order the steps is important.

Stupid Problems, Debugging and Network Settings

Problems this stupid shouldn’t exist on iOS devices, but here we are. I’ve already discussed this issue with Apple Support, but they simply won’t do anything about it. In fact, because this problem was formerly a rare occurrence, Apple Support isn’t even aware of this workaround.

In fact, while on the phone, Apple Support “recommended” that I reset my network settings. Never reset network settings as a first step. Resetting network settings should be the absolute last step and only when nothing else resolves a problem. The difficulty with resetting network settings is that it wipes all iCloud stored network passwords and access point information, like WiFi passwords. Not only does it wipe all WiFi networks and passwords on iCloud for the device where you wiped network settings, it wipes it for every device also using iCloud. This means if your Apple ID is being used on a MacBook, an iPhone, an iPad, an iPod or any combination of several of these devices, you’ll have to reinter the password on every device manually. It will also have forgotten all of the access points that iCloud formerly knew. Each new device will need to relearn them all.

You can somewhat solve this problem by first signing your device out of iCloud before wiping network settings. However, when you log your device back into iCloud, it might still wipe some settings from iCloud once logged back in and synced with iCloud. Be cautious with doing this.

I’ve been there and done that. This is a pain-in-the-ass. If Apple Support ever requests you to wipe network settings, tell them politely but firmly, “No.” Then state, “I only wipe network settings as a last ditch effort. Let’s exhaust all other workarounds and possibilities first.”

Wiping network settings usually only resolves actual networking problems, such as the phone refusing to connect to a WiFi access point. Touch ID has nothing to do with networking. Be wary of Support Team members requesting you to wipe network settings to help resolve non-network problems. The last thing you want to do is spend hours fixing all of your other devices in addition to not resolving the original problem. The Apple Support team is very good at causing more problems without actually solving the original problem. It is up to you to always exercise your best judgement to prevent Apple Support slip ups.

I really wish that Apple would just fix these stupid bugs. I also wish that they would tell me why my account keeps getting locked out.

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Restore a Mac formatted 6th Gen iPod nano in Windows 7

Posted in Apple, botch, Mac OS X by commorancy on September 22, 2012

I recently picked up a sixth generation iPod nano refurbished from Gamestop.  When I got home and plugged it into iTunes for Windows 7, iTunes recognized it as a Macintosh formatted iPod and said that it needed to be restored.  Here’s where the fun begins.. not.  Several things happened after I plugged it in.  First, Windows recognized it as drive O: and opened a requester wanting to format the iPod.  This format panel stays open until cancelled. Second, when I tried to restore the iPod, iTunes kept showing me error 1436, which is a rather non-descript error that takes you to a mostly generic Apple help page that is only moderately helpful.  I take that back, this help page wasn’t helpful at all.

Note, Macintosh formatted iPods cannot be used with Windows.  However, Windows formatted iPods can be used on both Windows and Macs.  So, this is simply a problem that exists because this iPod was originally formatted on a Mac.  Such stupid issues that cause such time wasting problems.

How did the first restore go?

It didn’t.  I realized the above mentioned Windows disk format panel had the iPod open and the 1436 error was due to this.  However, that was just the beginning of the problems. When I cancelled that panel and I tried the restore again, I got a different issue.  Basically, iTunes opens a progress bar that keeps moving without any progress.  I wasn’t sure if this progress panel was normal or abnormal.  Although, I suspected abnormal after 3 minutes without any changes.  So, I began searching for how long an iPod restore should take.  I found that restore should complete in only a few minutes (less actually).  So, I knew something was wrong when it wasn’t making any progress.

Disk Mode

It was clear that iTunes wasn’t going to restore this iPod through its normal means.  I began searching on the net for how to recover this iPod and ran into a site that led me to Apple’s How to put an iPod in Disk Mode help page.  This page is actually very useful and where the 1436 error page should have led me but didn’t.

What is Disk Mode? Disk Mode puts the iPod into a state that allows it to be formatted as a disk.  Well, you don’t really want to format it.  Instead, in Disk Mode, it gets rid of all that pesky Macintosh formatting garbage and actually lets you restore it properly.  For the sixth gen iPod nano, to put it in Disk Mode, press and hold the power and volume down buttons until the screen turns black and the Apple logo appears.  When you see the Apple logo, press and hold both volume up and down buttons until the iPod shows a white screen.  This is the Disk Mode screen.

Recovering

At this point, I plugged the iPod back in with iTunes running and iTunes saw that the iPod was ‘corrupted’ and asked to restore it.  Well, the restoration this time went like a champ.  No issues at all.  However, after I restored it, I did have to close out of iTunes and restart iTunes.  Until I did that, iTunes kept telling me that the iPod was in ‘Recovery Mode’ even though I knew that it wasn’t based on the screen of the iPod.  After restarting iTunes, that stopped and it finally recognized the iPod as new and let me put music on it.  Yay!

So, there you have it.  Although, it should have been as simple as plug-in and restore.  But, Apple had to make this a chore because of the PC vs Mac formatting thing.  Seriously, is that even necessary?

Design

Let me take a moment to commend Apple on this design of this iPod nano.  When the first long skinny nano was first released, I thought it was kind of cool, but not worth it.  Then the smaller squatty nano arrived and I liked that design so much that I bought one.  I got my use out of that and eventually bought an iPod touch.  However, the iPod touch isn’t useful in all circumstances and I wanted something smaller and lighter.  When this nano was released, I always thought it was a great idea and well executed save for the fact that it has no application support.  So, here’s where Apple dropped the ball on this one.

The size and weight is awesome.  The look is great, especially if you get a watch band.  It just needed a refresh to add a few more features like Bluetooth, video (although, not really necessary in my book) and apps support.  I loved the square display because this is the exact image ratio of CD covers.  So, it was the perfect marriage between a music player and a user interface.  Some people complained that the touch display was overkill.  Perhaps, but I always liked it, but I have never needed one of these.  I still don’t really need one.  The reason I bought one is because Apple has discontinued this model in lieu of it’s bigger screen cousin.

The new nano, however is neither nano in size nor is it really that small.  This nano was the perfect size and perfect shape.  It truly deserved the name nano.  However, the new nano is really not deserving of that name.  The screen is too big and it’s really just a dumbed down iPod touch.  Yes, the new nano has video capabilities, but so what?  I don’t plan on ever loading video on it.  Without WiFi or streaming mechanisms, there’s no point.  I realize Apple wants to enrich their ecosystem (read, sell more videos to people), but this isn’t the device to do it.  In fact. this latest nano design to ship late 2012 is really not that great looking.  I feel that it’s stepping too far into the same territory as the iPod touch.  So, why do this?  It’s also bigger, bulkier and likely heavier.   The battery life is probably shorter even.  It’s no longer a small portable player.

The 6th generation iPod nano (this one I just bought) is truly small and light.  It can go just about anywhere and has a built-in clip even! It lacks some features, yes, but for a music player I certainly don’t miss them.  If you’re thinking of buying a 6th generation iPod nano, you should do it now while the Apple outlet still has them in stock.  Yes, they are refurbished, but they’re still quite spectacular little music players.  However, don’t go into the purchase expecting the feature-set of an iPhone or an iPod touch.  It’s not here.  If you go into the purchase thinking it’s an iPod shuffle with a display, then you won’t be disappointed with the purchase.

Apple’s ever changing product line

What I don’t get about Apple is removing a product from its product lineup that clearly has no competition in the marketplace at all, let alone having no competition even within its own product lineup.  Yet, here we are.  Apple is dropping the 6th generation design in lieu of the 7th generation design that’s bigger and bulkier (and likely heavier).  In fact, it looks a lot like a smaller dumbed-down iPod touch.

In reality, the 7th gen nano is so close to becoming a tiny iPod touch clone that it clearly competes with the Touch.  This is bad.  The 6th generation nano (pictured above) in no way competes with the iPod touch, other than it has a tiny touch screen. The 6th generation nano design clearly still has a place in Apple’s lineup.  I just don’t get why they dump products from their lineup and replace them with designs that aren’t likely to sell better (0ther than to those people who complained you couldn’t play video on the 6th gen nano). The 6th gen nano is great for the gym or while running.  However, after this newest nano is introduced, if you want a square sized small music player, you have to get a shuffle with no display.  The bigger bulkier 7th gen design just won’t work for most activity use cases.  Apple, your design team needs to better understand how these devices are actually being used before you put pen to paper on new designs, let alone release them for public consumption.  Why is it always just one device?  Why can’t you have both in the product lineup?

Of course, if they had retained an updated 6th gen model along with adding the 7th gen model, then that would make a lot more sense.  Removing the older model in lieu of this one, this is not a replacement design.  You can’t wear this one like a watch.  So, that whole functionality is gone.  What I would like to have seen is two models.  A 6th gen revamped to add more features like bluetooth and perhaps a camera and, at the same time, introducing this new video capable model.  The updated 6th gen doesn’t need to playback movies, the screen is too tiny for that.  In fact, the screen on this new 7th gen model is too tiny for that.  Even the iPod touch is too tiny for watching movies, in practicality.  It’s not until you get to the iPad does watching a movie even become practical.  In a pinch, yes you could watch a video or movie, but you’d be seriously straining your eyes.  I’d rather do that (or rather, not strain my eyes) with a much bigger screen.  No, an updated square-format touch screen iPod is still very much necessary in the lineup.  I understand Apple’s need for change here, but not for the use case that’s now lost with this 7th generation iPod. Sometimes, Apple just doesn’t seem to get it.  This is just one of a new series of cracks in the armor that is the new Jobs-less era Apple.  Welcome to the new Apple folks.

Create custom ringtones from mp3s in iTunes

Posted in itunes by commorancy on October 10, 2010

You might think that creating ringtones from imported music in iTunes is complex.  It’s not.  It’s pretty simple and it’s free.  Assuming that you’ve imported your music from CD as mp3, it’s easy.  Note, this doesn’t work for AAC files (files downloaded from the iTunes store).  For this reason, it’s really a better idea to rip your music as mp3 format.  I recommend this anyway strictly because not all mp3 players can play AAC.  Yes, AAC may be a slightly better format, but it’s less compatible across the board.  There are no digital music  players that I’m aware of that don’t understand mp3 files.  Should you decide to get rid of your iPhone or iPod and go with another digital player, your AAC files may not work on your new player.  Worse, if you’ve purchased any DRM protected AAC files, these definitely won’t play.  So, buying music from the iTunes store basically locks you into an Apple music player. Anyway,  I digress.

Steps to creating ringtones

  1. Identify the music files you want to convert and ensure they are not in AAC format (use right-click Get Info and look at Where under the summary tab)
  2. Listen to the track and determine the start and end points you want for your ringtone.  You might want to choose the chorus of the song, but make sure it totals less than 40 seconds.
  3. Use right-click Get Info and then under the Options tab, type in the start and end times.  Times are mm:ss.frame format.  If you supply mm:ss only, it assumes the frame is 0 (zero).
  4. Click OK to save your start and end settings on the song.  Double click the song to ensure proper start and end.
  5. Right-click the song again and this time choose ‘Create AAC version’.  If this option is missing from the menu, you will need to change your import settings to import as AAC (to allow creation of ringtones) through the iTunes’ Preferences menu (Edit->Preferences).
  6. Once iTunes is done creating the AAC version, drag the song from iTunes and drop it on the Desktop
  7. Now, rename the song from song.m4a to song.m4r
  8. Move song.m4r into a ringtones folder somewhere on your hard drive where you remember.  Place all your created ringtones here.  From that folder, drag and drop ‘song.m4r’ onto iTunes.
  9. A ‘Ringtones’ folder will now appear in iTunes.  This ringtone will now be available on your iPhone or iPod Touch under ‘Custom’ once you sync.

For example, to create Aqua’s Barbie Girl ringtone, you would set the start to 0:26.2 and ending to 0:41.  Note the .2 frame.  The frame part allows you to fine tune exactly where the ringtone begins and ends.  This part is a little bit fiddly if you want an exact start and end. Note, after you have set the start and end times, you should double click to listen to ensure the ringtone is starting and ending exactly where you want before you convert and rename the file and before syncing with your device.

When you’re done creating the AAC file, renaming it and dropping it on iTunes, be sure to right-click the original song (not the ringtone) and choose ‘Get Info’. Under options, uncheck start and end so the track goes back to the song’s real beginning and ending. You’ll want to do this before syncing your device again. Otherwise, your music will end up clipped on your device as well.  So, don’t forget to reset the start and end times. Yeah, there’s more than a few steps, but it’s easy once you’ve done it a few times and it’s also a whole lot cheaper than buying ringtones.

If you import CDs regularly, don’t forget to change your Preferences back to mp3 when you go to import.  Otherwise, the music will import as AAC.

That’s pretty much it.  If you have questions, please leave a comment below.

iPad or iPod?

Posted in Apple by commorancy on May 12, 2010

If you’re considering an iPad purchase, you’ll want to contemplate the following before you buy. The iPad has several ergonomic design problems that really prevent it from being truly hand and body friendly. Let’s explore and then compare that with the iPod Touch.

Curved back

All of Apple’s mobile products tend to have a curved back (excluding notebooks). I guess they like this design because they keep producing it. In the iPod, this isn’t so much of an issue. With the iPad, however, the curved back is a problem. If you lay it down, it wobbles and spins. So, if you want to put it on a surface, it will have to be a soft surface (a pillow, rug or other conforming surface). If you place it onto a hard surface, you’ll need to be prepared for the wobble. You will have a similar problem with an iPod, but if you add a case, you can somewhat manage this issue.

Higher power requirements

To operate an iPad, it needs a higher power requirement to charge and use it when plugged in. So, you may find that some notebooks cannot charge the iPad when docked. You may have to plug it into an outlet to adequately charge the iPad. With the iPod, however, it requires a much smaller power footprint, so charging off of a USB port is not a problem.

Weight

The iPad is heavy. It may only weigh in at 1.5 or 1.6 pounds with 3G, but when you’re holding that in your hand for a while, it does start to get heavy. So, don’t expect for this weight to remain comfortable in your hand for long. That means, for a book reading experience where you might want to hold it for several hours, you’re going to have to find a way to prop it up. The iPod touch is a comfortable weight and fits in the hand nicely.

Kickstand (or lack thereof)

It’s quite clear that due to the curvature of the back and the weight of this device, it desperately needs a kickstand to hold it in a proper position and still allow it to be touchable. Without such an accessory, the iPad quickly becomes unwieldy and clumsy (as if it wasn’t clumsy already).

Design

Some people think the design is sleek and simple. I’m not really convinced of that. The thick black border looks dated. The curved back prevents it from sitting flat. The weight of it is too heavy. The battery only lasts 10 hours and requires a higher power charging adapter. So, don’t expect to plug it into your old iPhone or iPod chargers and have it work on the iPad. It might power it, but it’s not going to charge it.

The touch interface is both at once sleek and cumbersome. It works, but in some cases it doesn’t (when wearing gloves). The glossy screen looks slick until you have thousands of smeary fingerprints and oil all over it. Then it’s just gross.

It’s not truly a portable device. The physical size of the device precludes putting it in your pocket. So, you have to carry it around in a case. It may look cool when you take it out to use it, but it’s still clumsy and big. If I’m going to carry around a device of this size, I would prefer to carry around a netbook with a real keyboard and real mouse pad.

Price

The iPad is effectively Apple’s netbook. They didn’t want to do a netbook, so they compromised by producing a large iPod touch (the iPad). This device has a larger screen and bigger touch surface, but that also means it has more chances of breakage if bumped, jarred or dropped. So, if you buy one, you need a case for it.

Overall

The iPad’s design is a bit clumsy. It tries to improve on the iPod touch, but the only thing that is really an improvement is the screen size. If Apple would release a 3G iPod Touch or a paperback book sized iPad with 3G, I might actually consider one. The iPad’s current size is too big and needs to be scaled back. The weight needs to be about a quarter of the iPad (or less). A smaller screen means that it’s probably harder to break. Finally, the price needs to get down to $250 or so. Right now, the price is too high at $629 with 3G for a glorified iPod touch. If it had a full Mac OS X system on it, then it could be worth it.

Apple’s got a lot of work to be done before the next iteration of the iPad. Let’s hope the device actually succeeds. I’m just not so sure of that with past tablet device successes.

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iPad: After the dust settles

Posted in Apple, cloud computing, computers, itunes by commorancy on May 3, 2010

We are now a month post iPad launch and where are we? Some news sites are postulating the the use of iPad in the enterprise world. I can’t even fathom a use for it at home, much less putting it into the hands of corporate users. Let’s examine this platform more carefully to understand the reasons for its lack of viability in Enterprise, much less for simple home uses.

Multitasking

I know a lot of media outlets have harped endlessly on the lack of multitasking. Granted, it is a computing device and most computing devices do require some level of multitasking. I know that the iPod and the iPhone had very little internal memory (at least up to 3rd gen editions). So, it could only comfortably run one app. That was primarily a memory limitation. With the latest iPhone and iPod touch, that may have all changed. To be perfectly honest, I don’t keep up with Apple’s hardware spec details. Why? Because it’s not really that much of an interest. I mean, that’s the point. It shouldn’t be. Apple has always touted their devices ‘just work’. So, why should I need to dig inside one of their devices to find out the gritty details? I shouldn’t need to.

This issue is also what bites Apple many times over. They decide to under design the device by putting in not enough resources. So, they have to make concessions in the operating system by removing things like multitasking. Of course, with the iPod touch and the iPhone, we’re talking about very small devices that may not have the physical room to hold the amount of resources necessary to support multitasking.

The iPad’s physical size should no longer hinder their ability to put in the necessary resources to fully support multitasking (and then some). So, there is no reason why the iPad shouldn’t have supported multitasking out of the gate. But, it doesn’t. The iPhone 4.0 OS is supposed to address this issue, but not until the fall of 2010.

Multitasking and how it relates to computing

So, is it required that a PC support multitasking? Good question. It’s also a question not easily answered. In general, though, the answer should be ‘yes’. It should be ‘yes’ because the ability to run multiple apps is necessary to get things done. For example, to copy and paste between two different documents or to share information through application conduits. Even the simple act of embedding one app inside another requires multitasking. Quitting and restarting each app to move between them is cumbersome and time wasting.

In the end, yes, multitasking is required to make the computing experience be what we’ve come to expect. In the iPad, that computing experience isn’t there. So, for this reason, iPad won’t be fully accepted without multitasking. We’ll revisit this topic, however, once multitasking is (re) introduced in iPhone 4.0 OS.

Enterprise computing and the iPad

Is it ready for enterprise? I personally would say no. I’ve owned an iPod touch for several years and since the iPad really has no better selection in enterprise apps than does the iPod touch, the answer to this question is still no. Even though the screen on iPad is larger, it doesn’t offer the necessary productivity apps to fully work in a corporate enterprise. Yes, it does have a mail app. That’s a big part of what makes it work in Enterprise. Unfortunately, that mail app is so locked down and limited, that it may not fully work for the enterprise. That’s not to say that the mail app isn’t good in a pinch or to read a quick current email or two. But, don’t try to go searching for emails buried in your folders, that just doesn’t work well.

For enterprise computing, the current incarnation of the iPad is nowhere near ready.

What uses does the iPad offer?

Good question, once again. It isn’t a media PC, so that’s out. It isn’t good for enterprise level computing, that’s out. It can watch movies and read books, so coffee table literature, ok. Ignoring the touch screen and sleek design (which are just amenities, after all), it has to come down to the apps and features. The apps are limited, at this point, and I don’t really see much of that changing due to Apple’s app lockout situation.

Until Apple opens the platform up for general development, the platform will continue to be tightly controlled and, thus, limiting the applications that are available. Until this situation is resolved, this device may never end up anything more than a novelty.

HP’s slate cancelled

Looking back at history shows us that the tablet has had an extremely rocky past that always leads to failure. I’m not sure that even Apple can overcome this rocky past even with the success of the iPhone. The iPad is really too big and clunky to be truly portable. It’s too closed to allow open development. So, it’s no surprise that HP and other companies who had previously announced their intent to release a tablet are now reconsidering that release. In fact, HP announced the slate on the heels of Apple’s iPad announcement and has now cancelled the slate completely before it was even released.

Some people blame the ‘success’ of the iPad. Well, success is very much subjective. Putting 500,000 of the iPad into circulation is nothing to sneeze at. But, that doesn’t necessarily indicate success. The Newton comes to mind here. It was a hot new item that all but died in about two years. Where is the Newton now? Apple has a past history of deleting products rapidly and the iPad may be one of those items.

Apple’s past failures

If you really want an iPad, then get it now while it’s hot. Don’t wait. The reason I say this is that in 6-12 months, you could find yourself with a doorstop that Apple no longer supports. Apple has a history of killing off failing devices rapidly. So, with this particular device, don’t wait to buy it. If you wait until spring of 2011, you may find that the device is dead and buried. You could be holding a flat doorstop that iTunes no longer supports and with no active development. I can very easily see this device becoming one of Apple’s most recent failures.

Working while traveling

The tablet format has a questionable past anyway. The form factor isn’t pleasing to use. It isn’t easy to carry and, getting past the touch screen, it’s cumbersome to write text into it. So, it’s going to need a dock with a keyboard and mouse. A real keyboard and a real mouse. But, that takes the portability out of it. If you’re sitting on a plane, you’re locked into using the touch surface. Now consider that you can’t lay the device flat and work easily. I mean, you can lay it down, but then it’s not at the correct viewing angle. To get it into the correct viewing angle, you have to hold it in one hand, you have to balance it in your lap in a contorted way or you have to carry along a kickstand when you’re on a plane.

In this instance, a notebook, iphone, itouch or netbook works much better. For a netbook, the top pops open at the correct viewing angle and you have a real keyboard and mouse available. Granted, it’s not a touch surface, but that’s just a novelty anyway. Once the novelty of touch wears off, then you have to determine how to make use of this input method in an actual usable way.

Using an iPod touch or iPhone is also easy. It fits easily in one hand, is light in weight and works without the need for kickstands, contorted positions or clumsy positioning issues. Clearly, not a lot of usability was discussed when the iPad was designed. Usability is one of the things Apple usually prides itself in its designs. In the iPad, usability was clearly an afterthought.

3G iPad

This is the one and only one saving grace of the iPad. Internet everywhere is where we need to be. The supposed $29.95 monthly plan associated with the 3G version of the iPad is a reasonable price. Unfortunately, the iPad itself is marked up by an additional $130. So, instead of $499, it’s $629 (and that’s the smallest iPad). But, the iPad with 3G is the only version that I would personally consider. I already have an iPod touch and its uses are extremely limited unless you have WiFi handy (which isn’t very often). And, even when you do find a place that claims to have WiFi, 8 times out of 10, the connectivity is either slow or limited. So much for free WiFi. While 3G isn’t that fast, it’s at least always on pretty much anywhere you need it.

Form factor is the key to success

The problem with the current iPad is its size. This is the wrong form factor to release. It’s the wrong size and wrong weight. The size that the iPad should have been was about the size of a paperback book. Bigger than an iPod touch, small enough to fit in a pocket. This will take computing to the truly portable level. The screen will be bigger than a Sony PSP (which is a decent size to watch movies), but small enough to still be portable. Combine that with 3G and you have a device that people will want to use. The iPad is not that portable and still requires a case with handles. After all, you don’t really want to drop a $600+ device. But, a device the size of a paperback book at the cost of maybe $399, that’s in a price range that could work.

First Gen iPad

Remember that this is the first generation iPad. You really have to wait until the third gen of an Apple device to get to the features that make it worthwhile. The question remains, will the iPad even make it to a third incarnation? Only time will tell. Apple won’t abandon the iPhone OS on devices for quite some time. But, the form factor of the iPad is likely to change several times before it’s over. Like I said, if you want this thing, buy into it now. Otherwise, if you want to wait a year, you may not be able to get this form factor again and you may find that Apple has backtracked into smaller more portable devices.

Apple’s iPad: 10 inch iPod Touch or iDisaster?

Posted in Apple, ipod, itunes by commorancy on January 28, 2010

Recently, I wrote the article “What is it about tablets?”.  In that article, I discussed what Apple must do to make the newly announced iPad (tablet computer) successful.  Apple needs a paradigm shifting technology embedded in the iPad that would make the usability of such a tablet go leaps ahead of previous tablet attempts.  Unfortunately, that did not happen.

Failure to launch (and type!)

The iPad may look like a pad, but it functions nothing like a pad.  In fact, this device looks and acts like an iPod touch on steroids.  But, Apple failed this device on so many levels.  First, let’s start with the design.  The iPad back is not flat (which is just like the newest thin iPod touch).  The back is curved. So, laying the iPad on a flat surface leads to wobbly typing or surfing.  This forces you to put it on a soft surface or hold it in your hand.  Not an optimal or convenient design.

Typing input

On the touch, however, it was small enough to hold in one hand and type with the other.  In fact, you could hold it with two hands and thumb type.  With a 10 inch sized device, one hand typing isn’t really an option.  But, this whole typing issue just goes back to the fundamental input problem with tablets.  How do you reliably get input into a tablet computer?  The options are voice, handwriting recognition and touch typing.  None of these input styles make for a truly usable computer experience.  So, on this level, Apple has failed.  Funny too, because Apple is usually the leader when it comes to innovative ways to improve user interface experience.

Finger Friendly?

I’d like to point out another possible problem.  On the iPod Touch, the touch screen surface only works with an actual finger touch.  It doesn’t work with gloves on or by using your fingernail.  As a result, this makes the touch surface a problem in the winter or for women with long nails.  I do not presently know that the iPad uses this same touch screen technology, but it’s very probable.  Therefore, this could make the iPad not friendly for glove wearers or women with long nails.

Lack of ports

Most computers today need to support the latest in port technology.  More and more, however, Apple seems to shun standards and try for their own proprietary connectors.  Sometimes it works.  More often than not, it fails.  In this case with this device, it adds to the design failure.  With the iPad, Apple should have added standard ports like HDMI and a Secure Digital slot.  Unfortunately, they didn’t do this and this device suffers as a result.  This is especially bad considering most Netbooks offer most of these ports.  Yes, some Netbooks even offer HDMI ports.

iPod Touch Clone

Unfortunately for the iPad, it appears to be a 10 inch iPod touch.  The interface is, of course, 10 inches.  This means it uses the same interface that’s on the iPhone and iPod touch.  On a small handheld device, that interface works well.  On a 10 inch screen, the oddness of it all is quite apparent.  The resolution is higher on the 10 inch screen and, thus, the iPad scales up most apps to accommodate.  The problem is the scaling.  Some apps look fine scaled.  Some can actually take advantage of the larger screen (mapping softwares).  With low res apps, the iPad scales up the app window to fill the 10 inch screen which looks quite lame.  Granted, all of this can be fixed by developers reworking their apps.  But, for now, it makes this device all the more clumsy.

App Store Tie-In

This is yet another in a series of devices that Apple is requiring the user to use solely with iTunes and the App store.  Inevitably, the iPad will be jailbroken.  Until then, the audience is captive to the Apple store.  So, if you want apps or media, that’s where you must go.  Of course, you can import media into iTunes app and sync that, but you cannot load any apps other than those that come from Apple’s app store until it is jailbroken (probably the day after it gets released).

This also means that tried and tested apps you’ve come to know on Windows or even Mac OS X may never become available on the iPad due to iTunes App Store restrictions.

A must have? No.  Not yet anyway.

Apple has yet to convince me (and many others) of the necessity of this device.  There’s no wow-factor here or anything compelling to make the iPad stand out as must have.  There’s nothing here to say that it is even useful for anything beyond what a Netbook can accomplish for less money.  The iPod touch is still much more useful due to its size.  The iPad is sitting in a cost space near Netbook pricing (the iPad is more costly), but Netbooks still have much more functionality due to a real keyboard and better use of the screen (not to mention, full fledged apps).

At the entry level pricing of $499, which will mean a bare bones model, you’re sure to get as little as possible.   To get all the bells and whistles, you’re likely to pay well over $1000 for the equivalent of a large iPod touch.

In other words, Apple did not provide a paradigm shifting technology necessary to make the iPad absolutely compelling.  In fact, the whole big clumsy nature of this tablet is quite apparent even from the image of Steve Jobs holding it.

This is a 1.0 device that feels like a 0.5 device with poorly thought out software.  The iPod/iPhone interface and its apps were designed to be used on handheld small screen devices.  Putting this interface onto a 10 inch sized display and expecting full fledged computing out of portable apps is stretching this device to its limits.  Granted, Apple can generally get the kinks out of new devices.  But, the tablet has such a long history of failure going back to Grid Computers in the early 90s that Apple has a steep bank to climb to get out of this trench they’ve dug themselves into.

Overall, I’m still underwhelmed and I’ve seen nothing yet that screams, must have.  An iPod touch screams that due to its sheer size and portability.  The iPad definitely does not!

Reef

Posted in images, iphone, ipod, landscapes, render, terragen, wallpaper by commorancy on January 20, 2009
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