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Consumer Tips: How to navigate the Toys R Us liquidation

Posted in best practices, business by commorancy on April 1, 2018

If you’re thinking of visiting Toys R Us to take advantage of the store closing liquidation sales, this is your safety guide. Don’t throw your money away at Toys R Us, make every dollar count. Let’s explore.

Giving Gifts

Toys R Us’s liquidation is All Sales Final. The first tip is pretty straightforward. If you’re looking to buy a gift for a child, you are trying to stock up for the holidays or for any other rainy day reason, keep in mind that you cannot return, exchange or refund anything you purchase at this time. For gifts, this can be critical, particularly with children. You should always make sure that the person who receives that gift can return or exchange it if they don’t like it. Purchasing from Toys R Us on liquidation, you forfeit the return option.

Even if the gift is to be given while Toys R Us is still open, there are no refunds or exchanges. So, be aware that whatever gift item you choose is theirs to keep forever. You might want to be prepared to perform an exchange with your own money. Note that this can become an uncomfortable situation.

If you know there’s a possibility that your gift might be returned, you should buy from Amazon, Target or Walmart instead which leaves that option open for the recipient.

No Returns, Refunds or Exchanges

This goes hand-in-hand with All Sales Final. If you purchase items from Toys R Us during liquidation, you may get a great deal, but at the cost of no refunds, returns or exchanges. Make absolutely certain that what you buy is absolutely something you intend to keep.

Whether or not you intend to give the item as a gift, you should open the item and check it thoroughly. Do it in the store if at all possible. If it has batteries, make sure to test the item for functionality. You may not be able to test a battery powered item in the store, however. They may not allow you to remove the item from its packaging in the store to perform this test. You may have to take it home and check it there. By that time, you’ve already purchased and it’s too late if it’s defective. If you’re in doubt, leave it at the store.

If you do find a dead or defective item, you will need to contact the toy manufacturer directly and work your exchange through the manufacturer. Keep your receipt. This exchange process could take a whole lot more time than if you bought at a store still accepting exchanges.

Consider your purchases during a liquidation carefully. Do not purchase Toys R Us gift cards… but this should go without saying.

Extended Warranties

If you decide to buy an expensive item that could break easily, you should ask of Toys R Us to offer you a SquareTrade warranty plan. This will ensure you can get a replacement after Toys R Us closes. In preparation for this article, I spoke with a representative at SquareTrade who confirmed that they will continue to honor all SquareTrade warranties purchased at Toys R Us. If you do decide to invest in an expensive item that is prone to defects or breakage, you should also consider purchasing a SquareTrade warranty during liquidation.

Video Games and Video Game Consoles

Purchased video game content is a reasonably safe investment during the Toys R Us liquidation. It’s rare that a disc or a cartridge is defective.

On the other hand, purchasing a video game console or other video game hardware is a bad idea. If you must purchase one, purchase a SquareTrade warranty at Toys R Us to go with it (assuming they are still selling these warranty plans). If it’s not SquareTrade, then you should call the plan service provider before you check out at the store to ensure that insurance plan will continue to cover your purchase after Toys R Us closes for good.

Without an extended service plan, you have no replacement policy if it’s defective or gets broken. Be very cautious of buying video game hardware from Toys R Us during liquidation without a warranty. Though, you can try to work through the manufacturer warranty, it’s sometimes only 90s days. During liquidation, this is the one time where you should consider the purchase of a third party warranty, at least for purchases like video game consoles… particularly the Nintendo Switch which is portable and prone to being dropped.

However, certain types of lesser expensive video game hardware, like controllers, wires, Amiibo, cases, pens and other similar $30-$50 items are safer to buy, particularly when they are marked down 50% or more. However, consoles themselves, like the Nintendo Switch, Xbox One X and PlayStation 4 are not considered good investments from a liquidation sale.

I’d also suggest to avoid buying these devices from eBay as well because many will flood eBay listings from sellers who went to Toys R Us just to cash in on these low prices. If you’re thinking of buying a console from eBay, ask where it was purchased. Be wary if it’s from Toys R Us.

Dolls, Action Figures and Non-Battery Toys

Toys that don’t require batteries and don’t have complex moving pieces are some of the safer items to buy. They offer less defects and are more likely to last the test of time than RC vehicles, video game consoles, battery powered electric child cars, electric skate boards and other custom battery items.

Consumer Safety and Toy Recalls

Toys R Us was very good at keeping up with safety recalls. Unfortunately, they are going out of business. This also means that any toys you purchase during the liquidation that later fall under a recall, you can no longer return to Toys R Us. Like the All Sales Final discussion above, consider that items like cribs, baby items and other possible dangerous infant and toddler toys won’t have any place to go if they are recalled, especially if your baby gets hurt. Though, the manufacturer might honor a return or exchange, you will not be able to do so at Toys R Us. You will also not be able to make any legal claims of injury to Toys R Us once they have closed.

Safe or Unsafe Investment?

Here is a list (not exhaustive) of items that I consider safe, somewhat safe and not safe for a liquidation purchase so long as you fully understand that you cannot return or exchange them at TRU.

Note, safe, somewhat safe and not safe represent what I consider as a “safe purchase” (i.e., getting value for your money vs. throwing your money away), these labels do not describe whether the toy or item itself is safe for use by a child. You will have to determine toy safety yourself.
 

Toy Type Liquidation Safe Purchase? Contains Battery? Reason
Dolls Safe No
Motorized Dolls Not Safe Yes Prone to defects and can be unsafe
No store warranty
Bicycles Somewhat Unsafe Depends If you’re buying for a gift, unsafe.
If you’re buying to use now, perhaps.
If it has a battery, unsafe.
TRU may or may not offer assembly.
Use your best judgement.
Motorized Electric Kid Cars Not Safe Yes Batteries can be defective
May not be able to find replacement battery
No store warranty
Action Figures Safe No
Plush Animals Somewhat Safe No Depending on what it’s made from,
it may be safe or unsafe. Choose carefully.
Vinyl Figures Safe No
Hot Wheels Safe No So long as the Hot Wheels contain no batteries
Lego Safe No So long as the Legos contain no batteries
Motorized Toys Not Safe Yes Avoid motorized or electronic toys
Video Games Safe No Games themselves are rarely defective
Video Game Consoles Not Safe Maybe Could be defective
No way to exchange
No store warranty
Choose 3rd party insurance plan if you must buy
Video Game Controllers Somewhat Safe Yes Typically okay along with certain accessories.
Barbie Safe Depends If the Barbie doesn’t contain a battery,
this should be safe. If it contains a battery,
make sure the doll is working before
leaving the store.
Baby Toys Depends Depends For safety reasons, I do not recommend buying
baby toys and items via liquidation sales.
Diapers Safe No
Cribs Not Safe No Cribs can be dangerous for infants.
Purchase at a store where you can return.
Car Seats Not Safe No Car Seats can be dangerous for infants.
Purchase at a store where you can return.
Skateboards Safe No
Electric Skateboards Not Safe Yes  Avoid because of custom battery (replacement)
RC Vehicles Not Safe Yes  Avoid because of custom battery (replacement)
Tablets Somewhat Safe Yes  If Apple, you can rely on Apple. If another brand, avoid.
Wrapping Paper / Party Safe No
DVDs and Blu-ray Safe No
Toys To Life (Amiibo) Safe No
Headphones Not Safe Depends  High chances for problems
Toys R Us Exclusives Somewhat Safe Depends Avoid with custom batteries
Wooden Toys Somewhat Safe Depends

 
Use Your Best Judgement

The above is not an exhaustive list, so always use your best judgement if it’s not listed here. If the toy contains no battery at all, it should be fine. If the toy contains or uses standard AA, AAA, C, D or button cell batteries, you’re fine. If the toy contains a lithium ion and/or custom battery, you should avoid purchase. Any toy that contains a custom battery may have been custom made for Toys R Us. This means you may find it difficult or impossible to find batteries later. House brand or Toys R Us exclusive toys requiring refill packs should be avoided. Toys and products for infants should be avoided for safety reasons. The only product I would suggest is safe for an infant is diapers and possibly formula as long as it’s a name brand, not a house brand.

Tablets and electronics should be avoided if not from Apple or another recognized brand. If it’s a house branded electronic item, avoid.

Toys R Us Exclusives

Toys R Us Exclusives are now considered rare. However, that doesn’t mean they’re a good investment. Pop figures are fine, exclusive Barbies are fine and exclusive Hot Wheels are fine (see the list above). However, any exclusives that require something that you can only get at Toys R Us (like batteries or refills), you should avoid purchase.

Toys R Us Geoffrey toys

These are likely to be some of the rarest toys available. If you want a piece of memorabilia to commemorate Toys R Us, you should head over fast and pickup whatever Geoffrey items you can find. If you’re looking for plush, you might have to ask at the service desk.

Happy Deals and good luck!

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