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Safety: NVIDIA Shield Tablet Recall

Posted in computers, consumer, portable, safety by commorancy on September 25, 2023

If you have purchased an NVIDIA Shield Tablet in 2014 or 2015, it may be subject to a battery fire recall. This safety notice is very short. Let’s explore.

Which Tablets Are Vulnerable?

NVIDIA is recalling Shield tablets produced in 2014 and 2015 containing a Y01 battery type and that falls within certain models and serial numbers. To determine which battery type is in your NVIDIA Shield tablet, navigate to the following location on your in tablet’s Settings:

Settings => About tablet => Status => Battery

Under ‘Battery’, this area will display the type of battery installed. If the battery shown is type Y01, you should submit for a replacement tablet under this recall. If your tablet’s battery shows B01, then your tablet is not part of this recall.

My tablet is vulnerable! How do I submit for a replacement under this recall?

Good question.

Here is the link to NIVIDA’s web page regarding this recall. If you don’t trust clicking random links in pages, I don’t blame you. If would prefer to copy and paste the URL directly into your browser’s address bar, here’s the unclickable NVIDIA Shield Recall URL:

https://www.nvidia.com/en-us/shield/support/tabletrecall/

To submit your request for replacement, you’ll need to supply the following data to NVIDIA’s replacement form on the above NVIDIA page:

  • Tablet Serial Number
  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • City
  • State
  • Zip
  • Country
  • Address 1 and/or Address 2

Then you must agree to the following:

I understand when I turn on my replacement tablet, my original tablet will be deactivated remotely and rendered unusable.

Once you have received the replacement tablet and you turn it on, your old tablet will be permanently remotely disabled. If you have personal data that you wish to keep on your affected tablet, such as photos, you should backup your tablet’s data before attempting to power on the replacement. It is also recommended to reset the affected tablet to factory default settings (which wipes all data from the tablet) before powering on the replacement tablet.

Good luck!

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